Application Support Analyst III: Complementary Solutions

Description & RequirementsAt Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.This position is for the Synergy Migration team, which is part of the Synergy Enterprise Content Management (ECM) software division. We work with current customers to help them migrate our software. From a high level, we have four major types of engagements:Core Migrations, where we help the customer reconfigure some Core Banking Software settings to ensure continuous uninterrupted service and communication between the Core Banking Software and our product.In-House Migrations, where we move our software and data between two server sets that are housed on premises for a customer.Hosted/Express Migrations, where we take an in-house customer and move them to our hosted/cloud environment.Hosted/In-House Migrations, where we move an in-house client to a hosted server that they still manage and have access to (AWS/Azure).This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Charlotte, NC; or Louisville, KY.The salary range for this position is $53,650 – $70,000 and will be determined based on location and experience level.This position is not eligible for immigration sponsorship and support. Please do not apply if you will need immigration support now or in the future.What you'll be responsible for:Provides training to less experienced peers.Prepares training materials and documentation for customers and internal users.Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.Maintains effective communication with customer throughout the entire project/case.Communicates the customer's needs/expectations with programmers, other team members, and team leader.Provides software support/guidance by answering questions on functions, features and usage of software products. Support may be at the customer site or remote.Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.Prepares the customer for the system migration, takes the customer through the migration process, and provides training or support to the customer post-migration.Analyzes the customer's existing products/processes and consults with customer to map existing system to the JH product.May perform other job duties as assigned.What you'll need to have:4 years in an IT role doing application support, implementation or development.What would be nice for you to have:Ability to travel up to 5% to attend JHA meetings, trainings, and/or professional conferences.Understanding of banking operations.Solid grasp of SQL queries.Moderate understanding of scripting.Bachelor's degree in Applied Science or similar.Equal Employment OpportunityAt Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business – and our society – stronger.Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.J-18808-Ljbffr