Experience Center Concierge

Description: About Henricksen Henricksen (Itasca, IL) is a full-service contract furniture dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. In 1962, Henricksen opened its doors as a small, family-run dealership. Today, Henricksen is a leading national dealership with twelve offices in Illinois, Minnesota, New York, Pennsylvania, Tennessee, Washington, DC, and Wisconsin, 300+ full-time employees, and annual sales of $300+ million. With 300+ manufacturer partnerships, Henricksen offers an array of products from systems furniture, casegoods, seating, lounge, and conference furnishings to architectural solutions including modular walls, flooring, lighting, sound masking, and technology equipment. Henricksen is one of the largest privately-owned dealer partners of HNI in the United States. HNI’s furniture brands include Allsteel, Gunlocke, HBF, The HON Company, and Kimball International. Job Summary The Experience Center Concierge will contribute to an exceptional experience for our people, clients, and guests who enter and interact within our experience center. They will engage others with great professionalism, respect, and hospitality; promote appeal, usability, and value of space throughout the center; collaborate on planning and logistics activities required for events, tours, and daily operations; serve as the main conduit scheduling, coordinating, and communicating center activity across users; and facilitate and support tours as appropriate, positively representing our brand and potential product solutions. Requirements: Daily Operations. Maintain necessary office, equipment, and café supplies required to support center operations and special projects. Manage emails, letters, packages, phone calls, and other forms of correspondence. Screen all incoming calls appropriately managing and/or connecting caller with team member. Work with service providers and vendors in alignment with negotiated agreements. Coordinate and manage relationship with landlord to maintain center operations (access, mail, security, etc.). Order, track, and distribute samples to support sales and design needs. Center Administration. Approach and engage with all guests offering the highest levels of customer service. Ensure guests are received and connected with team members in a seamless way. Monitor center calendar and communicate upcoming visits and events internally. Maintain center organization and cleanliness to foster effective use and presentation of space. Schedule and secure collateral and other supplies for respective tours. Coordinate center purchases and delivery as advised. Event and Meeting Coordination. Work with event leader to plan and execute in alignment with event specifications. Conduct necessary research and negotiations to secure services and supplies as outlined. Support event set up and coordination to ensure event success. Coordinate logistics for client meetings, events, and internal company gatherings. Serve as point person to secure, test, and troubleshoot technology needs. Center Tour Facilitation. Maintain a working knowledge of center features, products, and partners. Conduct ad hoc tours with A&D, influencers, and other interested guests/visitors as appropriate. Connect guests/visitors with appropriate team members to support strategic, business development and sales activities. Qualifications - Education and Experience Required: High school diploma or equivalent Aptitude or proven track record of office administration and customer service activities (scheduling, reception, etc.) Detail and task-oriented with proven organizational and problem-solving skills Work independently and collaboratively in a dynamic, team environment High-energy, can-do attitude Strong customer service and interpersonal orientation Strong verbal and written communication skills Ability to take direction and apply standards Strong ability and willingness for continuous learning and professional development Proficient in Microsoft Office365 applications (including MS Word, Excel, and PowerPoint) Preferred: Associate’s degree in business administration, design, or hospitality Two+ years-experience in hospitality, showroom, or experience center setting Additional Information Henricksen offers competitive wages based on skills and experience as well as comprehensive benefits packages. As an Equal Opportunity Employer, Henricksen is fully committed to cultivating a culture that is inclusive and integrates its Core Values in every action, every interaction, and every decision that is made.