Master Scheduler /Customer Service Representatives

Kendrick Plastics Job OpportunityKendrick Plastics is a Tier 1.5 automotive supplier — built to move fast, think smart, and deliver results. We sit at the sweet spot between large Tier 1s and traditional Tier 2s, giving customers the best of both worlds: full-service capabilities with small-company speed and attention. Our products are on some of the best-selling vehicles in North America, and our team brings decades of experience in engineering, manufacturing, and operations.We're built differently — faster, leaner, and designed to win. If you're the kind of person who takes ownership, solves problems with urgency, and wants to see the impact of your work every day, you'll thrive here. Kendrick is a place where people grow quickly, are trusted to lead, and work alongside others who care just as much as they do.About the RoleResponsible for all storage, crisis management, customer activities, including demand, shipping schedules, and customer-specific requirements, with a focus on ensuring acceptable customer rating performance.Your Work Matters. So Do You. At Kendrick, we invest in our people the same way we invest in our products — with care, intention, and a long-term view. Here's what you get from day one:401(k) with 6% company matchHealth, dental, and vision insuranceHSA with employer contributionPaid time off and life insuranceFlexible spending accounts and an employee assistance programMinimum QualificationsBachelor's degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field - OR 5+ years of experience in production scheduling or master scheduling within a manufacturing environment.Proficiency with scheduling software and ERP systems - Plex would be a plus.Strong analytical and problem-solving skills with the ability to interpret complex data sets.Preferred QualificationsExperience in the automotive manufacturing industry.Advanced skills in Microsoft Excel, including pivot tables, macros, and data visualization.Experience working in a fast-paced, high-volume production environment.Ability to accurately and effectively communicate to co-workers, customers and management.ResponsibilitiesDemand maintenance, review and forecasting while assisting with maintaining optimal inventory levels.Monitor customer EDI and ERP data and communication with customer on any issues which may affect delivery timing.Track inbound and outbound premium freight costs.Assist in preparing instructions, procedures, and systems to improve and implement in all areas of influence.24 Hour point of contact for customers as assigned.Responsible for customer shipment scheduling, customer systems maintenance, delivery routing maintenance, ERP data maintenance and data entry of any manual customer orders/releases.Interface with customers and suppliers to ensure resolution of issues.Identify any shipment which may not be met, proactively communicate and follow escalation procedure if delivery dates are threatened. Identify, assist with resolution.Maintain Kendrick Plastics systems to ensure all part numbers, customer ID and product data information flows through the system in a timely manner.Develop initial parameters and inventory plans for launch or EC materials for supplied, WIP, and finished goods.Participate in EC/CN and launch meetings and lead launch, ECN, and obsolescence events.Maintain item parameters to maximize delivery while minimizing inventory overstock.Participation in physical inventory and cycle count activities as required.Establish freight routing to meet budgeted targets and delivery needs.