Customer Service Representative - Paid Training

Company SummaryJoin us for a Hiring Day for our open Wireless Customer Service Representative roles on Tuesday, August 6th and Wednesday, August 7th. You’ll have the opportunity to visit the local office, interview onsite, and enjoy food and music with our team!Register here for an onsite interview slot ahead of time while spaces last!To prepare for the event, submit your application in advance. Please arrive prior to your selected interview time slot and bring a couple of printed copies of your resume.DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobileDepartment SummaryAs a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions.This role is a part of an on-site team that is based out of our cutting edge Bluefield facility.Job Duties And ResponsibilitiesAs a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you!In This Role, You WillAlways have at least 2 days off in a rowSupport customers between the hours of 8 AM to 12 AM ESTTwo shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a weekHave open availability including weekends and holidays, that allows for potential schedule change every 12-15 weeks based on business needsTake back-to-back tech support or customer service phone calls with customers throughout the entirety of your shiftEngage with a diverse consumer base to provide solutions for customer needs and technical issuesWhat’s in it for you?Starting pay at $15.50/hrPlus a pay differential of $2/hr when working weekends and evenings10% increase to your starting rate upon completing apprenticeshipPerformance incentive plan above and beyond regular payCompany-provided equipmentExtensive Benefits PackageMedical, Dental, Vision InsurancePTO and Paid Sick Time401(k) Investments with Company-matched fundsTuition reimbursementDiscounted DISH, Sling & Boost services330 free channels including premiums$5 monthly Sling Blue and Orange service$10 credit per line (up to 5) for Boost Infinite wirelessOpportunity is our greatest benefitOur representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.Click here to watch a short video previewing the Top 10 reasons to join our award-winning customer experience team to help keep people, families and communities connected to the news and entertainment that matters!Skills, Experience And RequirementsIdeal representatives have:High School diploma, GED, or equivalent experienceSix months of related customer service and troubleshooting experience and/or trainingAn openness to being coachable and a desire to learn new techniquesAll Representatives Must HaveAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractionsSuperb attendanceOpen availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidaysFlexibility with schedule changes every 12-15 weeksPosition is on-site and employee must reside within drivable distancePossibility to move to a hybrid schedule based on performance and business needsTech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phoneIntermediate level of proficiency in Microsoft Office and/or G-suite applicationsMust be flexible to accommodate changing business requirementsSalary RangesCompensation: $15.50/HourBenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.