Customer Service Representative

At Monreal Client Solutions, based in Hayward, California, we work with companies of all sizes. From ambitious startups to established brands, delivering smart, data-driven marketing strategies that drive real results. We’re currently looking for a Customer Service Representative to join our team. This role is perfect for someone who enjoys working directly with customers, has a passion for problem-solving, and thrives in a fast-paced environment. As a CSR, you’ll play an essential role in ensuring our customers have an exceptional experience while supporting the final stages of the sales process. Key Responsibilities: Customer Support: Partner with the sales team to help guide customers through their purchasing process, providing timely assistance and clear information on products, services, and promotions. Sales Support: Assist in closing sales by ensuring all customer needs are met and any issues are resolved efficiently. Problem Resolution: Address customer inquiries and concerns promptly and professionally, providing solutions that enhance customer satisfaction. Order Management: Help with order processing, account setup, and maintain accurate sales records in our system. Relationship Building: Deliver excellent service that builds trust, strengthens relationships, and fosters customer loyalty. What We’re Looking For: Education: High school diploma or equivalent required (additional coursework or experience is a plus). Experience: 1–2 years in customer service, retail, or sales support is preferred. Skills: Strong communication and interpersonal skills are essential. Multitasking: Ability to juggle multiple tasks and manage priorities in a fast-paced environment. Attention to Detail: Strong organizational and time-management skills. Team-Oriented: Ability to collaborate effectively with colleagues across different departments. Why Work at Monreal Client Solutions? Career Growth: As a growing company, we offer ample opportunities for career advancement and skill development. Dynamic Team: Be part of a team of experienced professionals who are passionate about growth and innovation. Impactful Work: Your contributions directly impact the success of our clients and the company. Ready to Grow With Us? Apply today and be part of a company that’s shaping the future of digital marketing and customer service! Job Type: Full-time Pay: $21.00 - $24.00 per hour Expected hours: 40 per week Benefits: Health insurance Ability to Commute: Hayward, CA 94541 (Required) Work Location: In person