Sales Advisor

About IMG AcademyIMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field.IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences:Boarding school and camps, delivered on a state-of-the-art campus in Bradenton, FloridaOnline coaching through IMG Academy+, focused on personal development through the lens of sport and performanceOnline college recruiting through NCSA College Recruiting and SportsRecruits, providing industry-leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student-athletes, families, club coaches, and event operatorsElevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiencesPosition Summary:The Camp Sales Advisor will be responsible for the full sales lifecycle of our Camp Sales Department and camp offerings. The role focuses on conversion of high-volume youth camp inquiries into enrollments by providing expert consults, recommending the right program mix, responding timely to questions and utilizing technical selling skills. You will own the lifecycle of the enrollment process for the Camp Program and serve as the point of contact for the customer for the duration of the process, while maintaining an accurate pipeline of prospective and enrolled business.Position Responsibilities:Lead intake and qualification: Rapidly respond to inbound leads from web forms, paid media, referrals, events, chat, and phone; meet SLA within minutes/hoursDetermine customer needs and expectations while making expert recommendations to maximize the customer's experienceEducate customers about camp programming, features, and benefits of IMG Academy camp programs; through demonstrated product knowledge in all areas of the camp programConsultative selling and closing: Conduct structured discovery calls with parents and athletes; address timing, sport level fit, duration and training objectives to determine best recommended programingGuide families through the enrollment process through education of our full suite of product offerings and addons while setting clear next steps and confirm expectationsHost prospective customers while on campus to learn about our Camp programs; lead tours and convert on-sitePipeline management and CRM excellence: Properly and effectively use the necessary CRM software to track pipeline, sales, scheduled follow-ups, and record pertinent notes for each customer; maintain an inspection-ready pipelineManage a prioritized inbound queue with disciplined follow-up cadences through phone and emailCollaboration and market development: Work closely with the Camp Sales Manager to create effective strategies for increasing camp enrollment, through retention strategies and new enrollment conversionIdentify new opportunities for business development designed to increase camp program enrollment (families, teams, clubs); prospect potential camp customers through daily phone calls, email, or other outreach strategies (typically 50 phone calls per day) for leads and re-engagementMaintain close relationships with related departments on campus to ensure proper client transition from sales to customer supportTeam support and campus presence: Provide support and cover for other advisors including tours with prospective families, teams, groups, and at times language translationsAttend regular team meetings and support peers as needed; mentor other team members on inbound excellenceMaintain a thorough knowledge of IMG Academy campus, schedules, housing, dining, facilities, and sport-specific program detailsAdhere to all company policies, procedures, and business ethics codes; other duties as assignedPerformance Metrics: Speed-to-lead, first-contact rate, show rate to consultClose rate by source (web, paid, events), average revenue per enrollment, and add-on attachment ratePipeline coverage, forecast accuracy, and sales cycle timeTour-to-enrollment and event-day conversion; re-enrollment and multi-program expansionData hygiene and SLA adherenceKnowledge, Skills and Abilities:Marketing, Sports Marketing, Sports Management, Business, or related majors preferred3+ years of quota-carrying inbound sales experience in camps, youth programs, ticketing, memberships, or hospitality; demonstrated track record of sales revenueExperience with high-volume calling, following up on leads, and generating pipelines; strong phone and virtual consult skills with parents of youth/teen athletesGeneral knowledge of sports and youth sports pathways; ability to personalize sport/session recommendationsCRM proficiency and MS Office; attention to detail and disciplined activity hygieneExcellent written and verbal communication skills; desire to work collaboratively with colleaguesAbility to manage time effectively, meet personal and company goals, and work effectively with other members of the advisor teamMust be available to work evenings, late shifts, and weekends as needed to support business demands and ensure appropriate coverage (shifts are typically 9am-6pm or 1pm-9pm)Preferred Skills:Bilingual (Spanish/English)Network in youth sports ecosystems (club/HS/AAU/ECNL) and experience hosting groups/teamsMaster's degree in Sports Management, Business, or related fieldPhysical Demands and Work Environment:Ability to work flexible hours to include nights, weekends and holidays is requiredAbility to lift, move, push and pull equipment or boxes in excess of 40lbs.Should be able to handle outdoor temperatures for a reasonable period of time.Must be able to move around campus which includes gym, turf, fields, etc.Background Requirements:Requires a background check upon offerRequires a drug test upon offerBenefits:As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time and seasonal/temporary roles.Comprehensive Medical, Dental and VisionFlexible Spending Account and Health Savings Account options401k with an Employer MatchShort Term and Long Term DisabilityGroup and Supplemental Life & AD&DGym Discount ProgramPet InsuranceWellbeing Programand more!Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.Get to know us better:www.imgacademy.comwww.imgacademy.com/careers