Human Resources Shared Services Manager

We are Generac, a leading energy technology company committed to powering a smarter world.Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.The Manager, Human Resources Shared Services (HRSS) is responsible for the end to end leadership of HR Shared Services delivery, overseeing both high volume transactional work and complex, high touch HR processes that support Employees, Managers, HR Business Partners, and Centers of Excellence. This role ensures HR services are delivered consistently, accurately, and in alignment with service level expectations, while advancing standardization, centralization, automation, and continuous improvement across the HR service delivery model. The Manager plays a critical role in people leadership, service excellence, operational governance, and cross HR partnership, enabling HRBPs and COEs to focus on strategic and consultative work.Major ResponsibilitiesService Delivery & OperationsProvides overall leadership for HRSS team members across the employee lifecycle, including escalation as appropriateEnsures accurate, timely, and compliant execution of HR transactions, inquiries, and documentationEnforces standards for HR case management, including assignment rules, case aging, role clarity, and quality controlsOversees the preparation and execution of complex HR documentation in compliance with regulatory requirements, internal policies, and proceduresPartners with HR leadership, HRBPs, and COEs to support high level projects such as M&A activity, reductions in force, or other ad hoc initiativesPerformance Management, Metrics & GovernanceGuides operational performance and service excellence, ensuring SLAs/KPIs are defined, measured, and achievedMonitors goals, productivity, quality, and customer experience metrics; identifying trends and implementing corrective actionsMeasures customer feedback and NPS data and present insights and CI recommendations to HR leadershipBalances competing priorities and manages workload across the HRSS team in partnership with HRSS leadershipPeople Leadership & Talent DevelopmentLeads, selects, trains, coaches, and develops HRSS team members across multiple roles and skill levelsSets clear expectations, provides ongoing feedback, recognizes performance, and administers performance management and corrective actions as neededBuilds bench strength and supports career progression within HRSS, including readiness for COE or HRBP rolesFosters a culture of accountability, collaboration, service mindset, and continuous learningProcess, Knowledge & Continuous ImprovementIdentifies opportunities to centralize, standardize, and streamline HR processesOversees the creation and maintenance of process documentation, workflows, and knowledge base content to increase employee and manager self-service and reduce inquiry volumeDrives adoption of new technology, AI enabled processes, and automation to improve efficiency, accuracy, and experienceSupports transition, training, and quality control of work between regional HR teams and offshore HR resourcesMinimum Job RequirementsEducationBachelor’s Degree or equivalent work experienceCertification / LicenseWork Experience5 years of Human Resources experience5 years of progressive customer service experience3 years of experience leading teams, developing people, or managing operational workExperience supporting HR operations, shared services, or HR centers of excellenceKnowledge / Skills / AbilitiesStrong people leadership and coaching capabilityAdvanced problem‑solving and prioritization skillsProven ability to handle confidential and sensitive informationStrong verbal, written, and interpersonal communication skillsProficiency in HRIS systems and Microsoft OfficeAbility to lead in a fast‑paced, high‑volume, metric‑driven environmentPreferred Job RequirementsEducationMasters degreeCertification / LicenseWork ExperienceExperience implementing or scaling HR processes and programsWorkday or similar HRIS experienceExperience supporting multi‑country or global HR operationsKnowledge / Skills / AbilitiesKnowledge of payroll and compliance considerations across multiple statesFamiliarity with service center metrics and KPIsPhysical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”