Patient Financial Specialist

OverviewOrthoAlliance Central Ohio is a unique partnership of respected orthopedic practices—each with its own legacy, specialty focus, and commitment to patient care. As part of our team, you’ll work alongside leading providers from OrthoNeuro, JIS Orthopedics, Orthopedic Foot & Ankle Center, Orthopaedic Associates of Zanesville, and Orthopedic Specialists & Sports Medicine. You’ll be part of a collaborative network that combines decades of expertise and innovation, giving you the opportunity to grow professionally while contributing to exceptional, personalized patient care.At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:Clinical quality Integrity Service excellence Teamwork Accountability Continuous improvement Inclusion Our values aren’t empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.Your ideas should inspire change. If you join our team, they will.ResponsibilitiesGetting hurt and being in pain is scary enough--let alone add in the financial burden of needing to go to the doctor, have an MRI and potentially surgery. In this position, you will help patients understand the financial responsibility of the procedure that they will be having done by preparing cost estimates. You will also create affordable payment plans for patients while ensuring patient satisfaction is met. Provide patients with knowledge of insurance coverage including deductibles and out of pocket maximums. Act as the liaison for the patient as they navigate through their treatment plan.Position Summary: Provides financial counseling to all patients concerning anticipated patient balances for scheduled procedures at ASC and/or clinic. Reviews patient financial status and create payment plans.Job DutiesOn site patient relationsProvide financial counseling to patients for both clinic and ASC concerning anticipated patient balance due for scheduled procedures i.e., Price quotes and estimates on surgery procedures, examinations, radiology or other proceduresCollection of all HDHP/H.S.A. deductibles before services renderedGive patients all payment options (credit card, cash, check, payment plan and credit application)Evaluates patient financial status and establishes budget payment plans. Follows and reports status of delinquent and uncollected accountsPrepares estimates for all procedures, notify patients and collects prior to procedureIssue appropriate paperwork for patient accounts requiring adjustments, refunds or correctionsActs as liaison between billing personnel, physicians and patients.Meet with in-office patients to discuss billing questions. Assist patients will reconciling billing statementsCollect residual balances from patients and sets up budget plans when necessarySecures payments from self pay patients for services, counsels self pay patients on options available if unable to pay such as insurance or other family outreach programs to obtain payment assistanceReview accounts, verify self pay and balance after insurance payments by printing next day’s appointment schedule and reviewing all patientsReview self pay aging balance report to identify those patients who may need counseling in order to pay balancesListens to patient billing complaints and takes appropriate actionRe-bill accounts for patients when requested. Print detailed statements for patientsAssist with credit adjustments and charge reversals as requested by physicianInsurance Website management for the practice including ASC.Weekly Unbilled Charge management includes follow up with charge entry staff.Monthly Insurance, Clinic and ASC Refunds.All collection tasks and incoming patient call tasksQualificationsEducation/Experience Required:High school diploma or equivalent. Bachelor degree preferred or Associates degree and equivalent experienceMinimum 2 years of medical office financial counseling and collections experienceMust be self directed and able to work with minimal direction.Must be detail oriented with good organization skills and able to maintain accuracy while meeting daily deadlines.Good interpersonal skills.Good personal credit report.Ability to organize time well.Effective communication skills, both oral and written.Good telephone communication skills.Able to work well with numbers (mathematically)Effective positive interpersonal and customer relation skills via telephone and face-to-face interaction are required. Physical Requirements:Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.USD $18.00/Hr. USD $27.00/Hr.