Lab IT Support Engineer

We are seeking a Lab IT Support Engineer to support Windows 11 upgrades, laboratory systems, and scientific instrument-connected environments in a biotech/research setting.Key Responsibilities:Perform Windows 10 to Windows 11 upgrades for laboratory workstations and instrument-connected systems.Provide technical support for scientific instruments, laboratory applications, and Windows-based environments.Troubleshoot hardware, software, networking, and instrument connectivity issues.Support Windows Server, Active Directory, and laboratory infrastructure.Coordinate with scientists, laboratory staff, vendors, and IT teams to ensure successful system upgrades and ongoing support.Document technical activities, configurations, issues, and resolutions.Required Skills:3+ years of IT support experience in laboratory, biotech, pharmaceutical, or life sciences environments.Experience with Windows 11 deployments and workstation migrations.Knowledge of Windows Server and Active Directory.Strong networking troubleshooting skills (DNS, ports, firewalls, connectivity).Experience supporting instrument-connected computers and laboratory systems.Excellent troubleshooting, communication, and customer support skills.Preferred:Experience supporting laboratory instruments and scientific applications (e.g., Unicorn, ChemDraw/ChemOffice).Familiarity with regulated laboratory environments and vendor coordination.