GSD Support Associate

OverviewKonica Minolta has an exciting opportunity for a GSD Support Associate!ResponsibilitiesProvide an exceptional service experience when handling incoming customer requestsDetermine the reason for the request and, if necessary, route to applicable functionsFor service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2Log service incidents accurately and assist customers with other requests as neededFollows prescribed processes and procedures including systems, schedule adherence and tool utilizationsCommunicates clearly and professionally with customers to handle requests efficientlyHandle inbound requests including support incidents, service requests, meter readings and orders using internal multi-mediaGathers information of the customer request and determine best course of actionIdentifies urgent situations that require additional actions to satisfy the customers' needs including supply sourcing/expediting and incident escalationFollow through on customer commitments, research as needed using available resourcesActively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experienceComplete projects and tasks as assigned by managementQualificationsHigh school or equivalentEntry level with some experience preferred in a call center environmentExcellent verbal and written communication skillsGood customer service and interpersonal skillsAbility to problem solve and perform basic troubleshootingComputer skills - Microsoft Office, Word, Excel, PowerPointPositive attitude and collaborates well with team membersAbility to multi-task work in a fast-paced environmentThis position requires sitting at a desk with a computer monitor for several hours at one timeThe vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focusOccasional travel as requestedEOE StatementKonica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.J-18808-Ljbffr