Scheduling Team Lead

Job TypeFull-timeDescriptionWe are currently hiring a Scheduling Team Lead to join our Appointment Scheduling Department.Join The NeuroMedical Center TeamAt The NeuroMedical Center, our mission is simple: to make a meaningful difference in the lives of every patient we serve. Achieving that goal starts with exceptional people. We are seeking compassionate, dedicated professionals to join our team.RequirementsStaff SupportServe as the primary point of contact for call center staffProvide guidance on scheduling protocols and practice workflows.Assist staff with complex scheduling situations.Intervene with difficult or escalated patient calls when needed.Support staff in resolving patient concerns in a professional and timely manner.Scheduling & Provider CoordinationAssist with managing provider schedule changes including: Schedule freezesProvider time offClinic closures Coordinate patient rescheduling when provider schedules are modified.Ensure patients affected by schedule changes are contacted & rescheduled appropriately.Workflow & Task MonitoringMonitor Athena buckets to ensure staff complete assigned daily tasks.Ensure incoming scheduling requests, patient messages, & referrals are addressed in a timely manner.Identify backlog or delays & redirect staff as needed to maintain workflow efficiency.Staff Coaching & SupportProvide coaching & guidance to staff regarding scheduling accuracy and patient communication.Reinforce department policies & scheduling guidelines.Identify training opportunities & communicate trends to the supervisor.Operational SupportMonitor call center activity Communicate concerns or workflow issues to the supervisor & DOOSupport implementation of workflow improvement. Why join us?At The NeuroMedical Center, you'll find a supportive work environment, outstanding benefits, and the opportunity to gain valuable experience in advanced brain and spine imaging.We offer a comprehensive benefits package, including:Medical, dental, and vision insurance Voluntary life, dependent life, and short-term disability coverage Accident and cancer insurance options Employer-paid basic life and AD&D insurance Employer-paid long-term disability insuranceTeam members become eligible to participate in our retirement plan after one year of service. You'll also enjoy paid time off that grows with your tenure.Join a team where your expertise contributes to advanced neurological care and makes a real impact every day.