Customer Service & Scheduling Coordinator

Customer Service & Scheduling CoordinatorBe the First Impression. Set the Standard.At Superior Fence & Rail, every great project starts with a great first conversation. As our Customer Service & Scheduling Coordinator, you'll be the first point of contact for our customers: setting the tone for a professional, smooth, and trustworthy experience.This role is perfect for someone who is organized, people-focused, and thrives in a fast-paced environment. You'll balance customer communication with scheduling and administrative support to help keep our operations running efficiently.Key ResponsibilitiesAnswer inbound customer calls with warmth and professionalismSchedule sales appointments by coordinating customer availability with sales team calendarsEnsure efficient routing and clear communication across multiple territoriesSupport administrative tasks such as permits and utility locatesCommunicate clearly with customers, sales reps, and internal team membersAdapt to customer needs and handle conversations with professionalism and careWhat Success Looks LikePositive, professional first impression for every customerEfficient and accurate scheduling with minimal errorsStrong communication across customers and internal teamsSmooth coordination that helps jobs move forward without delaysQualificationsExperience:Customer service or call center experience preferredExperience in scheduling, coordination, or administrative support is a plusComfortable working in a fast-paced, team-oriented environmentSkills:Strong communication and people skillsOrganized and detail-orientedComfortable using technology and learning new systemsAble to manage multiple tasks and priorities at onceYou'll Thrive in This Role if You:Are naturally friendly and easy to talk toStay organized and on top of detailsCommunicate clearly and confidentlyHandle busy environments with a calm, positive approachTake ownership of your work and follow throughWe Live and Lead by Our Core ValuesAt Superior Fence & Rail, our Core Values guide how we hire, lead, solve problems, and serve our customers. They define what great looks like here.Our Core Values:Radical Honesty & TransparencyAccountable & HumbleEmpathetic ListenerCurious & AdaptiveResilient OptimismProactive Follow-ThroughWork ScheduleMonday to Friday