IT Lab Computing Support Specialist

Job Title IT Lab Computing Support Specialist Duration 6-month contract (possible extension based on work performance) Location Summit, NJ 07901 Onsite Position Onsite, 100% of the time at Summit West, NJ. Work Schedule 40 hrs/week, flexible schedule required. Mainly nights and weekend shifts (6pm-4am or 8pm-6am). May also be asked to be on call. Job Description We are seeking a dedicated IT Benchtop Support Specialist to join our team. This role is essential in providing comprehensive support for laboratory IT environments, which are integral to our Cell Therapy Operations. Responsibilities include supporting software and hardware systems connected to laboratory instruments, managing user access, and ensuring smooth operation of lab computing systems. Flexibility to work nights and weekends is required. Must Have List 1+ years of IT hardware troubleshooting 1+ years of software installation and troubleshooting 6+ months of network configuration and troubleshooting 1+ years of experience in a technical support role Associates degree and/or relevant IT certification acquired within the last 5 years Key Responsibilities Provide technical support for customer laboratory IT environments, including operating systems, desktop hardware, peripherals, and instrument-controlled software. Manage the onboarding, retirement, and relocation of lab equipment and computers. Implement and monitor Windows-based security measures, including user/group permissions, file/folder permissions, group policies, and local security policies. Act as the primary technical support contact for instrument vendors, facilitating repairs and troubleshooting instrument-related computer issues. Escalate complex issues to the client infrastructure teams as necessary. Provide technical support for new system validations and change management efforts. Create and maintain a physical inventory of lab equipment, PCs, software, and other specified information. Handle user access management tasks, including adding, modifying user roles, and resetting passwords. Follow standard operating procedures (SOPs) and work practices meticulously to ensure compliance with GMP requirements. Provide audit trail reports as needed. Qualifications Previous experience in IT support, especially in a laboratory or research environment, is highly desirable. Proficiency in managing Windows operating systems and desktop hardware, and the ability to solve complex IT-related issues. Strong understanding of Windows-based security, including user/group permissions and local security policies. Excellent communication skills to effectively liaise with clients, vendors, and internal teams. Ability to work nights, weekends, and provide 24/7 support as required. Strong troubleshooting skills and the ability to elevate issues appropriately. Bachelor's degree is preferred. Additional Information On-site requirement: fully on-site, 100% of the time. Schedule: Flexibility in scheduling is a must to ensure 24/7 support coverage. Work environment: Mostly in an office environment. Possible exposure to hazardous materials or blood when visiting a lab to maintain hardware. J-18808-Ljbffr