Client Support Associate

DescriptionOverview: Client Support Associate will drive between Scattered Site Bridge Housing sites to monitor the status of the hotels and guests and perform daily data entry regarding any maintenance needs or guest situations. They will provide program support and assist with security at low-threshold Scattered Site Bridge Housing units. They will assist the Supervisor in maintaining a positive, professional, and safe environment in the site, protecting against external and internal disruptions. Our Client Support Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for bridge housing guests including coordinating check-in, conducting property checks, providing conflict resolution, communicating policies and procedures to internal and external constituents, and coordinating meetings. City Net's programs follow Housing First and Harm Reduction service models.Main Work LocationWill report daily to a main worksite and then be dispatched to various Scattered Site housing sites in the area.Work Schedule: Swing Shift: Tuesday-Saturday, 4:00pm-12:30am.RequirementsEffectively communicate to facility guests when services are scheduled, and assist Case Managers, Security, and Leadership in communicating necessary announcements to clients as needed.Replenish and organize supplies, light cleaning.Upbeat passion for ending homelessnessDesire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyondFlexible and dynamicHigh level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns High levels of responsibility, dependability, and positive attitudeRequirementsExcellent professional boundariesRespectful and effective verbal and written communication skillsStrong interpersonal, planning, and organization skillsAbility to perform crisis intervention and conflict de-escalation as neededUnderstanding of the importance of quality and timely data collection and reporting Ability to work well with people from diverse backgrounds with varying degrees of experienceUnderstanding of marginalized communities in general and the conditions which contribute to their marginalization, understanding of homelessness in particularBasic computer proficiency including word processing and database managementAbility to pass background checks successfully upon hire and throughout employmentWill be required to drive a company vehicle. For insurance purposes, drivers must be at least 21 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report