Premium Personal Advocate – Evernorth Health Services – Remote

The Premium Personal Advocate is a full-time, remote telephonic role. In this role, you will engage members with various medical and health conditions through inbound and outbound calls. This role represents Cigna by educating members on available programs and services, addressing barriers to care, and encouraging appropriate escalation to clinical staff (e.g., Nurses) when needed. The Premium Personal Advocate connects members with the right resources to support better health outcomes.Key ResponsibilitiesEngage members and educate them on applicable clinical programs and services.Motivate and guide members to take ownership of their health, including successfully transferring appropriate cases to a Nurse.Actively listen and remain member‑focused while navigating multiple systems to verify and document information.Adapt quickly to changing workflows in a fast‑paced environment.Educate members on presenting concerns and available service options.Meet or exceed phone performance metrics and quality standards (90% or higher monthly).Demonstrate understanding of workflows and responsibilities across internal departments.Assign cases to appropriate staff based on established guidelines.Participate in team meetings, training sessions, and in‑service seminars.Complete additional tasks and projects as assigned.QualificationsHigh school diploma or equivalent requiredBachelor’s degree strongly preferredPrior healthcare experience preferredCustomer service and/or call center experience preferredAbility to work a structured training scheduleTraining lasts 6 weeks, daytime hours requiredNo vacation time permitted during trainingIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 24 - 37 USD / hourly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.About Evernorth Health ServicesEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.