Tier 2 Operations Support Specialist

OverviewThe Opportunity: As a site reliability engineer (SRE) on our team, you'll help the Intelligence Community develop more robust systems by building a resilient infrastructure. You'll build in redundancy, implement monitoring tools, and automate wherever possible. You'll reduce toil by scripting routine tasks and automating self-repair. This is your chance to further your skills in cloud infrastructure and technologies while continuing to grow your SRE experience.Requirements2+ years of experience in IT operations, system administration, or SREExperience performing second-level troubleshooting for system, application, or network issuesExperience using enterprise monitoring and incident management platforms such as ServiceNow, JIRA, or EMSExperience with Linux or Windows system administrationExperience escalating and coordinating with Tier 3 teams for complex problem resolutionAbility to analyze logs, correlate events, and validate system-level issuesAbility to work rotating round-the-clock shifts, including nights, weekends, and holidaysTS/SCI clearance with a polygraphHS diploma or GEDAbility to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start dateBenefitsHealth benefitsLife, disability, financial, and retirement benefitsPaid leaveProfessional developmentTuition assistanceWork-life programsDependent careRecognition awards programJ-18808-Ljbffr