Program Manager

*SUMMARY OF FUNCTIONS:* The Program Manager is responsible for overall customer service and satisfaction including delivery, quality, flexibility, communication and responsiveness for assigned accounts. *MAJOR DUTIES AND RESPONSIBILITIES:* · Managing and developing project plans. · Manage the activities of a cross functional team(s) to ensure completion of the project on time. · Review status with the customer and the management team. · Understand and drive written understanding of the project and develop Contract/MSA terms with customer and the business development team. · Maintain good customer relationship to avoid escalations. · Drive effective meetings with both internal and external teams. · Timely resolution of issues and escalation as soon as it is required to avoid delays in project completion. · Ensure timely implementation of ECOs. · Ensure proper closure of customer related A/R issues. · Responsible for all aspects of a program at the site, serving as the site liaison between the company and the customer to ensure customer needs are met. · Ensures all program-related decisions are guided by the terms and conditions of the customer's contract. · Understands all aspects required to launch a new program or order. · Responsible for customer management and satisfaction, order management and delivery, revenue achievement, business issue resolution (A/R, E&O material issues, PPV, credit, RMA’s), and business development. · Understands Kamet offerings for vertical integration and directs customer appropriately towards additional or alternative Kamet products or services. · Ad hoc projects as assigned. *ORGANIZATIONAL RELATIONSHIPS:* All Departments *EXPERIENCE AND/OR EDUCATIONAL REQUIREMENTS:* \* Associates degree in Business or related field and/or Certificate in Project Management required, BA/BS degree preferred. \* 1-2 years experience Customer Relations. \* Good working knowledge of computers, esp. Excel, Word. \* Quick Learner, Good at multi – tasking, Works well under pressure and with quick deadlines. \* Good English Language Verbal and Written skills. \* Work well in a high-pressure environment. *SPECIAL PHYSICAL REQUIREMENTS: *N/A Pay: $85,000.00 - $110,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Parental leave * Vision insurance Experience: * Management: 3 years (Required) Ability to Commute: * Milpitas, CA 95035 (Required) Work Location: In person