Advanced Systems Support Analyst

Client: Florida Department of Health (DOH)Location: Tallahassee, Florida (Worksite TBD)(Contract term 2 years starting July 1st)Position OverviewZenius Corporation is seeking an Advanced Systems Support Analyst to support the Florida Department of Health. The consultant will provide advanced application support, user assistance, user acceptance testing (UAT), technical documentation, training development, and production support for critical public health applications and portals.Required QualificationsMinimum 2 years providing technical support in a help desk, service desk, or application support environment.Minimum 2 years writing SQL queries against SQL Server, Azure SQL, PostgreSQL, or similar databases.Minimum 1 year supporting surveillance, reporting, monitoring, or operational systems.Minimum 1 year creating technical documentation, user guides, training materials, and recorded training content.Minimum 1 year working with REST APIs, web services, or Azure cloud services.Minimum 1 year developing test cases, validation procedures, and testing documentation.Experience performing functional testing, workflow validation, and release verification.Experience documenting defects, screenshots, logs, expected results, and reproduction steps.Strong communication, troubleshooting, and problem-solving skills.Key ResponsibilitiesRespond to and resolve application access, portal, and navigation issues.Support Help Desk and ticketing system operations.Create and manage user accounts, password resets, and access requests.Conduct virtual training sessions and webinars.Develop user guides, training materials, and knowledge base content.Participate in User Acceptance Testing (UAT) activities.Execute test cases and validate system enhancements and bug fixes.Document and track defects during testing activities.Perform smoke testing and post-release validation.Document business processes, workflows, and application behavior.Provide production support during business hours and maintenance windows.Coordinate with business users and technical teams to resolve issues.Preferred QualificationsExperience supporting healthcare, public health, epidemiology, surveillance, or government systems; Azure cloud experience; Agile methodologies; ticketing systems; training video development.Required SkillsApplication Support, Help Desk Operations, SQL, SQL Server, PostgreSQL, Azure SQL, UAT, Functional Testing, Technical Documentation, User Training, REST APIs, Azure, Troubleshooting.EducationBachelor's degree in Information Technology, Computer Science, Information Systems, Business, or related field preferred. Equivalent experience will be considered.About The CompanyHeadquartered in Leesburg, Virginia, Zenius Corporation is a HUBZone-certified small business. Zenius specializes in providing Grants Management, IT Modernization, Acquisition Management, and Financial Management services to Federal agencies. Zenius is selected by Inc 5000 as one of the fastest-growing companies in the DC Metro Area, awarded in 2025, 2024, 2021, and 2020. Zenius is also listed by Financial Times as one of the fastest-growing companies in the Americas in 2021. Zenius is an awardee of 2019 Best of Leesburg winner (Business Management Consultant category).BenefitsZenius Corporation is an employee-oriented company. Join us now and help us grow!We offer a competitive benefits package that includes paid holidays and paid time off, medical insurance including health, vision, dental insurance, 401K matching, Flexible Spending Account and flexible schedules, as per business needs. We also work with our employees on training and professional certification plans that benefit the employee.Equal Opportunity EmployerZenius Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Zenius complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Zenius Corporation expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.