Front Desk Agent

Why Join Our Team?At Hampton Inn Titusville, we offer more than just a job — we provide a career opportunity in a friendly, supportive environment where your contributions matter.Enjoy a competitive wage along with great benefits designed to keep you healthy, secure, and balanced.Medical, Dental & Vision Insurance401(K) with Company MatchPaid Time OffPreferred: Experience with Hilton PEP Operating SystemTeam atmosphere that values respect and growthOpportunities to develop your hospitality career within the Hilton family, you'll be the friendly face our guests see at check-in, and the detail-oriented pro who ensures our accounting is accurate at night. Your role helps create memorable stays and keeps hotel operations running smoothly.Greet and assist guests with check-ins, check-outs, reservations, and inquiriesProcess reservations, cancellations, and coordinate guest services across departmentsMaximize room revenue through effective suggestive sellingAudit daily accounts ensuring accuracy in guest billing, city ledgers, and credit transactionsVerify end-of-day reports and work completed by other departmentsHandle guest complaints professionally, ensuring quick and positive resolutionsOperate front office equipment including cash register, PBX phone system, and franchise terminalsMaintain an organized, welcoming, and clean front desk areaParticipate in management-on-duty (MOD) rotation as scheduledPerform additional tasks as needed to support hotel operationsPowered by JazzHR