E-Commerce Customer Service Representative

Company DescriptionDABOS is a leading provider of science, biotech, medical, biochemical, chemical, pharmacological, and laboratory supplies, offering a wide range of products from top global brands and niche labels. Committed to meeting diverse customer needs, DABOS combines an extensive selection with personalized attention, ensuring exceptional customer experience.Role DescriptionDABOS is seeking an E-Commerce Customer Service Representative who will be a key contributor to the growth of our business, as well as ensuring our customers have a positive experience. The E-Commerce Customer Service Representative listens to customer concerns, answers customer questions and provides information.The following is a brief non-exclusive list of the responsibilities and duties of the Receptionist:Essential Functions and Responsibilities:Responsible for building positive interactions with customers and communicating across email and phone with excellent clear and concise communicationDemonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy, and knowledge·        Assist customer’s needs with order placement, replacement, and returns·        Manage all online orders, accurately track and report order progress, follow up and handle all customer queriesDevelop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partnersBe a positive team-player with a can-do attitude·        Be a primary contact for customer inquiries about our products and brand·        Maintain and update regular client correspondenceSupport the collection of feedback from customers by gathering and recording customer satisfaction survey ratingsRequired Background, Competencies & Expertise:High school diploma/GED required2+ years of experience in customer serviceStrong E-Commerce and sales backgroundQuick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising programProactive personality and self-motivatorStrong computer skills in Microsoft Office applications and the ability to learn new applications quickly55/60+ WPM typing speedStrong organizational and time management skillsStrong analytical and problem-solving skillsTeam playerExcellent communication skillsExcellent attention to detailHigh adaptabilitySecond language a plus (French, Spanish, Mandarin...)Benefits:·        Competitive salary ·        Comprehensive health, dental, and vision insurance plans·        Retirement savings plan with company match·        Paid time off and holidaysSalary Range:$45,000-$55,000