Community Wellness Navigator
Why Join United Way of Central Florida?Imagine a role where your heart for people and your ability to build trust directly improve someone’s access to healthcare, stability, and essential services.At United Way of Central Florida (UWCF), we are committed to strengthening our community by removing barriers to care and ensuring that every resident has access to the support they need to thrive. As a Community Wellness Navigator, you will serve on the frontlines of impact -- guiding Polk County residents through healthcare enrollment and connecting individuals and families to vital resources.This is a dynamic, community-based role ideal for someone who enjoys meaningful conversation, problem-solving in real time, and being out in the community making a tangible difference every day.Position OverviewThe Community Wellness Navigator serves as a frontline, community-facing professional who connects Polk County residents to the Polk HealthCare Plan and other essential health and social services.This role requires independent judgment, strong interpersonal skills, and a deep commitment to service, supporting residents in navigating healthcare enrollment, accessing basic needs, and understanding available community resources.Through direct service delivery, outreach, education, and collaboration, the Navigator advances community well-being, improves access to care, and supports population-level health outcomes.Key ResponsibilitiesGuide eligible residents through the Polk HealthCare Plan application and enrollment process with clarity and individualized supportProvide direct navigation services connecting individuals and families to healthcare, food assistance, housing, transportation, childcare, and other social servicesMaintain accurate, timely, and complete documentation of all interactions, enrollments, referrals, and follow-ups within UWCF systemsConduct proactive outreach and education throughout Polk County to increase awareness of available servicesRepresent UWCF at community events, enrollment fairs, and outreach activities, confidently engaging with individuals and groupsCollaborate closely with team members and community partners to strengthen referral pathways and coordination of careParticipate in team goal setting and contribute to achieving departmental benchmarks and Polk County Indigent Healthcare performance requirementsSupport special initiatives and pilot efforts that enhance access to care and improve the resident experienceAssist with event setup and community-based activities, including transporting and setting up materialsQualifications & ExperienceBachelor’s degree in health & human services, social work, public health, or related field preferred (or equivalent experience)Experience in community outreach, healthcare navigation, social services, customer service, or sales with strong public engagement requiredExperience working with diverse and multicultural populations strongly preferredBilingual (English/Spanish) preferredKnowledge, Skills & AbilitiesKnowledge of, or ability to quickly learn, local health and human service resources in Polk CountyStrong interpersonal and active listening skills with the ability to build trust and rapportExcellent communication skills, both one-on-one and in group settingsStrong organizational, time-management, and problem-solving abilities in fast-paced environmentsAbility to work independently while contributing to a collaborative teamProficiency with Microsoft Office (Word, Excel) and comfort learning new systems; SharePoint familiarity a plusDemonstrates professional judgment, discretion, and commitment to confidentiality and ethical service deliveryWork Schedule & EnvironmentFull-time, hourly (non-exempt)Frequent travel throughout Polk CountyRegular outdoor work in varying Florida weather conditionsOccasional evening or weekend outreach eventsPhysical RequirementsAbility to lift and carry up to 35 pounds, including event materials and tentsAbility to walk or stand for extended periods during outreach eventsAbility to push, pull, and transport equipmentAbility to lift arms overhead for event setupAbility to work outdoors in varying environmental conditions year-roundDisaster ResponseAll UWCF employees are considered disaster response workers and may be expected to support emergency response efforts when activated, following personal and family safety.Compensation & BenefitsThis role pays $22.50/hour and includes a comprehensive benefits package with:Health and Life InsurancesPaid time off and holidaysRetirement savings planProfessional development opportunitiesInclusion at UWCFUnited Way of Central Florida is proud to be an Equal Opportunity Employer. We believe diverse voices strengthen our mission and culture. All employment decisions are based on merit and business need.UWCF is a drug-free workplace. Candidates must pass a drug screening prior to employment.Join Our TeamIf you are compassionate, community-minded, and energized by helping people navigate complex systems with clarity and dignity, we encourage you to apply.Please submit your resume to: hr@uwcf.orgFields of studyHealth / Care managementSociology / Politics / AdministrationRequired degree levelBachelorYears of experience1 - 2 years of experienceSalary rangeFrom $22.50 per hourRequired languagesEnglishSkills and CompetenciesCommunity ExpertiseEffective and Engaging Communication