Field Support Engineer

JOB TITLE: Field Support EngineerDEPARTMENT: Service SupportREPORTS TO: Field Support ManagerEMPLOYEE TYPE: Full-Time/Non-ExemptLOCATION: 336 Los Coches St., Milpitas, CA 95035SALARY: is commensurate with relevant and previous experiencePAY RANGE: $28.69hr- $38.25hrGeneral Job DescriptionChroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.We’re looking for a well-rounded The Field Support Engineer (FSE) is responsible to provide world class on-site assistance to our customers with installation, calibration, troubleshooting and repairing of ATE power measurement systems. The FSE will be responsible to resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. The FSE will need to learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to the level of being able to diagnose and resolve problems and to train customers on proper usage. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures. If you are looking for your next opportunity where you can partner with different key roles to continue moving the electrical sector forward, this may be the position for you!Essential Duties & ResponsibilitiesProvide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locationsProvide pre-sales technical support to articulate product functionality and featuresMaintain Product Demo room with operational equipment.Conduct product demos / training at Chroma, Customer facilities or online.Resolve customer issues assigned to them via customer requests for technical assistance withinthe prescribed resolution time or escalating it when all ideas are exhausted.Ability to travel domestically and/or internationally up to 60%. Weekend travel will be required as necessaryRead schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issueDiligent in solving and following up on customer issuesBecome proficient with PowerPro, BatteryPro, Soft Panel and Captivate softwareContinuous review of process for improvementsEffective time managementQualificationsMinimum two years of formal technical school in electricity/electronics AND Five years or more experience in use of AC power electronics / Battery Test Solutions OR Four-year degree in Electronic Technology or Electrical EngineeringCapacity to work under tight or shifting deadlines and adhere to proceduresSolid electrical knowledge to be able to understand industry requirementsLogical approach to problem solvingProfessional level verbal and written communication skillsProficient in MS OfficeAbility to work out of a home officeField Service experience in a technical discipline is a plusMust be a U.S. Citizen, or a Permanent ResidentKnowledge of PowerPro or Battery Pro software is a plusKnowledge of LabVIEW environment is a plusPerfer someone who speaks MadarinSupervisory ResponsibilitiesThis is a non-supervisory positionPhysical DemandsGeneral office skills and dexterity are required. Must be able to lift 30 pounds.Company BenefitsBonus programs based on individual and company performanceVacation, sick, bereavement timeMedical, dental, and vision plans for employees and dependentsLife insurance, AD&D, long term disability, and employee wellness programs401(k) retirement accounts with immediate vesting of company contributionsProfit sharing programsWorking ConditionsChroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.