Customer Service Representative

100% remote after 1 week of onsite training.Essential Responsibilities• Handle Client Order Inquiries regarding Order & Shipping Status• Respond to all inquiries in a prompt and professional manner• Gather information and accurately identify the critical components• Determine the appropriate path for investigation and resolution• Provide a bridge to team members on issues requiring specialized assistance (i.e.: technical, client, product support)• Resolution Management – Complaints & Quality Control• Investigate order problems to identify the issues involved• Utilize company systems, resources, team members and outside resources to identify potential solutions• Develop an action plan that effectively addresses the problem• Maintain effective communication with all involved• Follow-up with other departments on the status of investigations/actions plans• Work with outside contacts to confirm their response• Set and maintain follow-up communications with clients concerning their call