Recovery Lounge Team

Job Description Benefits:Employee discountsJob Title: Recovery Lounge TeamCompany: Cowboys FitDirectly Reports to: Operations ManagerDepartment: OperationsJOB DESCRIPTIONThe Recovery Lounge Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Recovery Lounge Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.ESSENTIAL DUTIES & RESPONSIBILITIESRecovery Lounge Team members are the heartbeat of the lounge. You will be responsible for:Maintaining an active knowledge of all Recovery services and promotionsContacting new members to get them set up with their complimentary servicesAdvising members and guests on services that will help them meet their goalsDriving sales and ensuring the Lounge has the tools and knowledge needed to successfully sell packages/retailAssisting with maintenance, delivery, and rebooting of Cryo chambers and tanksEnsuring that all members and guests check in and have active membershipsCollecting dues and updating billing when appropriateAssisting members and guests with all inquiries and concernsReporting all issues in a timely mannerContributing to maintaining the club-wide standards of cleanlinessAssisting other departments when necessaryAttending all required meetingsMaintaining an active and working knowledge of Cowboys Fit as a company, as well as services and promotionsRemain proficient in policies and directives as outlined in the Member Services and Recovery PlaybookThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.WORK SCHEDULEWork hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.