LEAD GUEST SERVICES REPRESENTATIVE - MCGUIRE

Job Title Overnight Shift: 11:00pm - 8:00am Serves as a team leader for the Lodging Guest Reception unit staff by providing day-to-day advice and guidance for work assignments. Passes on to co-workers the instructions received from the supervisor, gets the work started and sets the pace. Demonstrates proper work methods, ensures that needed material is available or obtained. Checks work while in progress and when finished, ensures that the supervisors' instructions on work sequence, procedures, methods, and deadlines have been met. Instructs and trains new employees. Elevates unresolved employee complaints to supervisor. Reports all repair and maintenance requirements according to established policy. Reports all violations of safety to immediate supervisor. Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests. Makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests' checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean. Processes Night Audit procedures and closes credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.