Customer Service RepSales Rep

Benefits:Bonus based on performanceCompetitive salaryDental insuranceFlexible scheduleHealth insurancePaid time offTraining & developmentTuition assistanceEmployee discountsOpportunity for advancementVision insuranceMarketing & Client Experience SpecialistLocation: In-Office Type: Full-Time Industry: Insurance (Small, growing agency)About UsWe're a small, growing insurance agency that believes great marketing gets people in the door—but great service keeps them with us. We value relationships, clear communication, and doing right by our clients. If you enjoy wearing multiple hats, having real ownership over your work, and seeing the direct impact of what you do, you'll feel at home here.The RoleWe're looking for a Marketing & Client Experience Specialist who can help us attract new clients and make sure every interaction feels personal, professional, and human. This is a hands-on role for someone who loves both strategy and people—and doesn't want to be stuck behind the scenes all day.You'll work closely with the agency owner and play a key role in shaping how our brand shows up in the world and how our clients experience us.What You'll DoMarketing & GrowthCreate and manage marketing campaigns (AI, digital, local, email, social, and/or SMS)Help improve website content, landing pages, and lead captureTrack campaign performance and suggest improvementsAssist with content creation (posts, emails, short videos, or ads—based on your strengths)Help maintain brand consistency across all channelsClient Experience & SupportBe a friendly, professional first point of contact for new leads and existing clientsRespond to inquiries via phone, email, text, and chatHelp guide prospects through next steps and ensure a smooth handoff to the sales teamFollow up with clients to improve retention and satisfactionSpot opportunities to improve processes and client communicationWhat We're Looking ForExperience in marketing, and a love for customer interactionStrong communication skills—you're comfortable talking to people and writing to themOrganized, proactive, and comfortable managing multiple prioritiesTech-savvy and willing to learn new tools (CRM, marketing platforms, AI tools, etc.)Self-starter mentality—you don't need constant directionBonus points if you've worked in insurance, finance, real estate, or another service-based businessWhy You'll Like Working HereSmall team = big impact (your work actually matters)Direct access to leadership and decision-makingOpportunity to grow with the agency and shape the role over timeFlexible environment that values trust and accountabilityA people-first culture that values quality over volumeCompensation & BenefitsCompetitive pay based on experiencePerformance bonuses and growth opportunitiesPaid time off and flexible schedulingTraining and professional development supportThis position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.