Sr Scrum Master - Workplace Services Engineering

Your opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).Workplace Services Engineering (WSE) is an organization within Schwab Technology Services that is embarking on a major transformation. We support Workplace Services, and we’re shaping the future of how people experience financial well‑being at work. We partner with leading employers to deliver innovative retirement, equity, and workplace financial solutions that help millions of participants build stronger financial futures. This is a fast‑growing, high‑impact business where scale meets purpose—where your work directly influences how people plan, save, invest, and succeed.As a key growth engine for the firm, we’re investing more than ever to expand our capabilities, modernize platforms, and elevate the experiences we deliver to employers and their employees. Our teams work at the intersection of technology, service, and financial expertise—supporting workplace clients with solutions that scale, adapt, and deliver meaningful outcomes. Here, your ideas help shape what’s next for workplace financial services. If you’re energized by solving complex problems, collaborating across disciplines, and making a real difference in the workplace services industry, you’ll find your place here.We’re seeking a Sr. Manager, Scrum Master to serve as a servant‑leader and coach for Agile teams operating in a SAFe environment. You will facilitate core Scrum events, drive continuous improvement, and partner closely with Product, Engineering, Architecture, and Risk/Compliance to enable predictable, value‑centric delivery. You will also strengthen Agile ways of working across the ART. Improving flow, unblocking dependencies, and embedding evidence‑based practices and metrics. You will help your teams adopt and improve on the Scrum methodology. Coach your teams to higher levels of maturity by continually improving their process and ensuring that they adhere to the Scrum framework. You will serve as the Scrum framework authority for their teams and evangelize and educate their teams on, not only the process, but the benefits of following the process.Position ResponsibilitiesAct as a Scrum Master for up to 2-3 Agile teams simultaneously.Provide leadership, direction and coaching to the team by encouraging them to adopt and mature good Scrum processes according to the Scrum Guide.Organize and facilitate effective Scrum meetings: backlog grooming, Sprint planning, daily Scrum, Sprint review, and Sprint retrospective.Gather, define and prioritize business requirements and ensure those requirements are clearly translated into technical specifications for feature development with PCIS development team.Directly engage with business and technical teams, product owners, stakeholders at various levels to implement features in PCIS applications.Build and maintain strong relationships and partnerships with PCIS develop team members and stakeholders.Work with and coach Product Owners to develop, manage, and continuously groom the team’s product backlog.In partnership with the Product Owner, track and communicate to Stakeholders information such as team velocity, Sprint/release progress, impediments, team successes, etc.In coordination with Project Managers, facilitate cross-team coordination and collaboration when projects require it.Assist Product Owners and Development team with planning and grooming activities.Servant Leadership mindset to garner respect from your teams, lead and demonstrate value-add principles with the willingness to get your hands dirty to get the job done.Communication and social skills to communicate well with your teams.A thorough understanding and appreciation for the Agile values and principlesA good understanding of:Backlog grooming and relative estimatingPI-PlanningRelease planningSprint planningScrum metrics such as Sprint burndown, release burnup, & velocity, etc.Sprint review best practices and techniquesA variety of retrospective techniquesWhat you haveRequired Qualifications Bachelor’s degree of any technology discipline 4+ years as a Scrum Master (or Agile Coach) with demonstrable results guiding two or more teams; hands‑on experience with SAFe ceremonies (PI Planning, ART sync, I&A). 2+ years of experience working with Retirement Business Services teams. Expertise facilitating Scrum events, improving team norms and working agreements, and coaching POs/engineers in Agile practices, flow metrics, and continuous improvement. Proven ability to surface, track, and retire cross‑team dependencies; strong issue/risk management and escalation skills within an ART. Comfortable using team/ART metrics to inform decision‑making and predictability (e.g., throughput, cycle time, stability, quality indicators). Clear, concise communicator able to translate process and delivery insights for technical and non‑technical audiences; strong partnership with Product and Engineering leaders. Excellent relationship management and mediation skills, with a knack for weighing multiple stakeholder perspectives and driving timely and effective decision-makingPreferred Qualifications Certifications: SAFe SSM/SASM, PSM/CSM (or equivalent).Prior experience using Jira and/or RallyExperience working in a highly regulated environmentExperience working in a financial services organizationComfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethicExperience in leading and directing a technology scrum teamsIn addition to the salary range, this role is also eligible for bonus or incentive opportunities.What’s in it for youAt Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance