Customer Support Specialist

Job DescriptionRole OverviewWe are seeking a full-time remote Customer Support Specialist. You will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met promptly and effectively.Key ResponsibilitiesAssist customers with technical issues via email, chat, and phone.Provide excellent customer service and ensure customer satisfaction.Troubleshoot problems, identify root causes, and provide solutions.Escalate complex issues to higher-level support when necessary.Maintain accurate documentation of all customer interactions.QualificationsStrong English communication skills, both written and verbal.Excellent problem-solving abilities and a customer-oriented mindset.Familiarity with SAAS products and technical support experience is a plus.Ability to work independently in a remote environment.Experience in automation industry preferred.BenefitsCompetitive salary and benefits.Opportunities for professional growth.