Manager, Global Customer Support

Job Description: lead, coach, and mentor a team of Support Engineers, empowering them to deliver exceptional technical expertise and customer-centered service partner closely with Sales, Customer Engineering, and Product & Engineering teams to relay customer feedback and address inter-team operational handoffs develop and implement strategies to achieve team and individual performance goals, exceeding customer, organization and company expectations foster a collaborative and supportive team environment where knowledge sharing and professional development are encouraged identify and implement process improvements to enhance the efficiency and quality of your team's service delivery and operations manage all support engagement activities for your assigned team, including new offering introductions, service launches, and operational readiness initiatives Requirements: demonstrated success leading a global or regional technical support team within a SaaS or enterprise software organization in-depth knowledge of complex technical concepts and the ability to translate them into clear and concise communication for a non-technical audience. strong understanding of customer lifecycle management, escalation processes, and success metrics excellent communication, interpersonal, and coaching skills with the ability to motivate and inspire others ability to prioritize tasks, manage multiple deadlines, and thrive in a fast-paced environment a bachelor's degree or equivalent related working experience is required this position is not eligible for visa sponsorship. Benefits: competitive total rewards package bonus potential equity for eligible roles Flex Fund monthly stipend pension/401k plans health coverage