Case Management Team Lead

Care Management Lead – Behavioral Health Case ManagementThe Centers | Gordon Square Clinical Site | Cleveland, OHAbout The RoleThe Centers is seeking a dedicated and experienced Care Management Lead for Behavioral Health Case Management to join our Gordon Square Clinical Site team. Reporting to the Clinical Site Director, this leadership role is at the heart of our mission: delivering whole-person, integrated care to individuals living with mental health, substance use, and co-occurring needs. You will lead a dynamic team of case managers while maintaining your own caseload — combining clinical excellence with situational leadership to drive meaningful outcomes for our clients and community.Why This Role MattersBehavioral health care management is one of the most mission-critical and competitive roles in the Cleveland health and human services market. Cleveland, OH carries one of the lowest supply scores nationally for Mental/Behavioral Health Case Managers, meaning the right talent is highly sought after. If you are a skilled, licensed social worker with a passion for integrated care and team leadership, this is an exceptional opportunity to make a lasting impact.What You Will DoTeam Leadership & Administrative Supervision. As the Care Management Lead, you will serve as the point person for Case Management Services alongside the Clinical Site Director, managing referrals and overseeing team performance. You will provide administrative supervision that includes monitoring progress notes, timekeeping, productivity measures, and case assignments to ensure the team operates at its highest potential.Staff Development & Mentorship. You will actively support the Site Director in recruiting, coaching, mentoring, and developing team members, including onboarding new staff. Fostering a spirit of teamwork, unity, and psychological safety — one that embraces diversity, resolves conflict constructively, and helps every employee succeed — is a cornerstone of this role.Integrated Care Coordination. You will provide individualized care coordination across healthcare, behavioral healthcare, and non-healthcare services, ensuring that each client's biopsychosocial needs are met holistically. This includes therapeutic behavioral services, collateral contacts, and services delivered in all settings that meet the client's needs.Community Outreach & Navigation. You will build and maintain relationships with community partners who may refer clients to our services and provide direct support to clients in navigating The Centers' systems. You will actively link clients to health promotion, wellness activities, and community resources.Clinical Documentation & Compliance. You will perform essential administrative functions including the completion of clinical records, tracking of billable hours, and ensuring the team's progress notes are completed within 72 hours of service.What We Are Looking ForCore CompetenciesClinical Acumen. You bring developed knowledge of mental illness, substance use disorders, and various therapeutic modalities, along with strong clinical intervention skills, accurate documentation practices, and a consistently non-judgmental approach to client care.Situational Leadership. You enable and empower team members to develop their competency and commitment, creating an environment of trust and mutual respect. You lead by example and set the standard for leadership across the organization.Team Building. You provide clear direction and guidance while encouraging team members to leverage their individual talents toward shared organizational goals. You cultivate problem-solving skills by encouraging your team to develop their own solutions and grow toward self-reliance.Communication. You communicate with clarity and adaptability, able to adjust language to any audience — simplifying complex information, reducing digressions, and using vivid, concrete language to make your point effectively.Independent Judgment & Problem Solving. You use data to drive decision-making and translate operational goals into key performance indicators. You approach difficult problems analytically, looking beyond obvious answers and probing all relevant sources before drawing conclusions.What You Will BringQualificationsBachelor's or Master's degree in Social Work required, with a minimum of three years of related work experience in a non-profit or health-related organization LSW licensure, or license-eligible with commitment to obtain licensure within 12 months of accepting the position Experience in behavioral health, mental health, or substance use services strongly preferred Demonstrated experience in team leadership, clinical supervision, or care coordination Market ContextAccording to Lightcast labor market data, the Median Advertised Salary for Mental/Behavioral Health Case Managers in Cleveland, OH is $54,080, with the market showing strong, consistent demand. The Cleveland market has a supply score of only 0.2 — among the lowest nationally — meaning this is a highly competitive search in a talent-scarce environment. A compelling and competitive offer will be critical to attracting the right candidate. The national diversity percentage for this role is approximately 40.7%, reflecting a workforce with meaningful diversity representation.About The CentersThe Centers is a non-profit, health-related organization committed to the whole-person health of the communities we serve. We provide primary care, behavioral health services, and substance abuse support in an integrated model that treats every client as a complete human being. We believe in building teams that reflect, respect, and champion the communities we serve.How to ApplyQualified candidates are encouraged to apply directly.The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.