CUSTOMER SUPPORT & TRAINING SPECIALIST- Software Company (ST. GEORGE, UTAH)

RUMPLE CUSTOMER SUPPORT & TRAINING SPECIALISTRemote Position (ST GEORGE, UTAH)OverviewWe're looking for someone outgoing, positive, and ready to jump in and help customers succeed with Rumple. This is a hands-on role where you'll be working directly with salespeople, managers, and customers every day. Media experience is a big plus for this role. If you've worked in digital or traditional media, especially in sales or support, that's highly valuable. This includes experience with digital ad sales, social media advertising, radio, newspaper, or TV.Schedule & LocationThis is a full-time position (8am–5pm). This role is located in St George, Utah.What You'll Be Doing DailyRun live, one-on-one Zoom trainings with customersAnswer support emails and phone callsTroubleshoot and compare data between systemsCreate quick training videos and walkthroughs (Loom, etc.)Test workflows and report issues to the teamHelp wherever needed across the teamTraining & Support ResponsibilitiesA big part of your day will be live, one-on-one trainings over Zoom or Loom. You'll help new users learn Rumple, answer questions, and make sure they feel confident using it. You need to be comfortable leading calls, explaining things clearly, and troubleshooting in real time.You'll also be working through data-related issues. Rumple syncs with several client billing platforms, and from time to time users will report mismatches. You'll need to compare data across systems, dig into the details, and figure out what's causing the issue.Customer Support ExpectationsCustomer support is a core part of this role. You'll be answering phones when needed and helping customers throughout the day. Our policy is simple, we don't send calls to voicemail. While most support comes in through email, when someone does call, they reach a real person who can help them right away. That's a big reason our customers stick with us.Role Flexibility & Day-to-Day WorkYou'll also be involved in testing workflows, catching issues, and helping us improve how things run. You'll move between training, support, testing, and other tasks throughout the day. This role is best for someone who enjoys a fast-paced environment, switching between tasks, and staying engaged.AI & Technology ExpectationsWe're actively using AI across the company. You should already be using tools like ChatGPT in your day-to-day work. Experience with Claude is a plus, but at a minimum you should be familiar with tools like it and understand how they can be used. Part of this role is using AI to improve your workflow and suggesting practical ways we can apply it across the company.You should also be comfortable using, or able to quickly learn, tools like Loom and Camtasia to create quick training videos, walkthroughs, and support content.Growth OpportunityThere's real opportunity to grow in this role. If you pick things up quickly and show you can handle it, this can expand into a larger role with increased compensation. There will be a 90-day review.About UsWe're a fast-growing software company based in Southern Utah. Small team, tight-knit, and moving fast. We value people who take ownership, bring energy, and want to grow with the company.Learn more at http://rumple.comCompensation$20–$30+ per hour, based on experience, with a 90-day review.QualificationsCore SkillsPositive, team-player attitudeOutgoing and comfortable working directly with customersStrong communication skillsAbility to troubleshoot and solve problems quicklyExperience & ToolsExperience with remote training (Zoom or similar)Comfortable answering phones and supporting customersProficient using a Mac computerComfortable working in ExcelExperience using ChatGPT in your workflowFamiliarity with AI tools like Claude and how they can be usedExperience with or ability to quickly learn Loom, Camtasia, or similar toolsAdditional DetailsTraining will be provided.Send resume to ryan@rumple.com