Automation and Efficiency Business Partner

OverviewAs the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it's the center of health, care coordination, and Meaningful Moments that transform lives.BenefitsComprehensive medical, dental, and vision coverage401(k) retirement planPaid time off and holidaysEmployee assistance programs and wellness initiativesFlexible options to support a balanced lifeResponsibilitiesWhat You'll Do:Continuous Improvement:Identify and evaluate opportunities for process improvement across various departments, including new and existing Client Intake, Client Access/RCM, Contact Center, Market Leaders and Caregiver Management.Explore, document and trend best practices across enterprise, gather feedback from key business partners and deploy best practices through partnerships with all operations.Explore people, process, technology and business structure to evaluate all continuous improvement opportunities, companywide.Project Management:Lead and manage continuous improvement projects, ensuring they are completed on time, within budget, and meet or exceed objectives. This includes defining project scope, developing project plans, managing resources, and tracking and reporting progress, and project control plan hand-offs back to operational teams.Data Analysis:Collect, analyze, and interpret data to identify trends, root causes of inefficiencies, and opportunities for improvement. Develop and maintain key performance indicators (KPIs) to measure the effectiveness of improvement initiatives.Methods and Tools:Apply Lean, Six Sigma and other improvement methodologies to streamline processes, eliminate waste, reduce variation, and improve quality.Stakeholder Collaboration:Work closely with internal stakeholders, including Market Leaders, Caregiver Management, Contact Center, Centralized Operations and Client Access to understand their needs, gather input, and ensure alignment with business goals.Vendor/ Automation Opportunity Identification:Evaluate, recommend, and implement third-party vendor support for offshore and nearshore staffing, machine learning, robotics, and other AI solutions to drive efficiencies and reduce operating expenses.Technology Implementation:Partner with Technology teams and product owners to identify solutions that improve overall service experience and efficiency.Recommend and support the implementation of new technologies, including machine learning, robotics, and AI, to automate processes, improve accuracy, and enhance service delivery.Assist operational partners in optimizing channel performance to deliver a unified customer journey.Partner with all operational areas through Help At Home's value stream in supporting enterprise solution sets that streamline and enhance the Caregiver and Client Experience – people, process, technology and structure.Change Management:Develop and implement change management strategies to ensure successful adoption of new processes and technologies. This includes communicating changes, providing training, and addressing resistance and concerns with change.Culture of Continuous Improvement:Foster a culture of continuous improvement throughout the organization by providing training, coaching, and mentoring to employees at all levels.Partner with Quality Assurance, Compliance and Operations to ensure all required business practices are followedDrive improvement results that are measurable, stable, repeatable, reliable and scalable at individual business level and companywideBest Practices Research:Research and identify industry best practices, benchmarks, and emerging trends to drive innovation and improvement.Financial Analysis:Conduct cost-benefit analyses to evaluate the potential impact of improvement initiatives and ensure a strong return on investment.Review, evaluate and rank financial opportunities with senior leadership, ensuring optimal decision quality and next steps based on financial performance of any continuous improvement projectLeadership:Proven ability to influence leaders and staff to think differently, new ways of operating.Guide the continuous improvement team to support critical improvement projects.Delegate tasks and assignments to create an effective and efficient use of resources and time to complete initiatives.This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.QualificationsWhat You'll Bring:Strong knowledge of Continuous Improvement, Lean, Six Sigma and other process improvement methodologies.Excellent analytical, problem-solving, and critical-thinking skills.Familiarity with business operating expense analysis and cost savings calculations.Proficiency in data analysis tools and techniques (e.g., Excel, statistical software).Strong project management skills, including the ability to manage multiple projects simultaneously.Excellent communication, interpersonal, and presentation skills.Ability to influence and collaborate with stakeholders at all levels of the organization.Ability to work independently or as part of a team.Knowledge of change management principles and practices.Familiarity with machine learning, robotics, and AI technologies is a plus.Education and ExperienceBachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.Minimum of five (5) to seven (7) years of experience in continuous improvement, process improvement, or operations management.Proven track record of successfully leading and implementing continuous improvement projects.Experience with vendor management and technology implementation.Experience in the healthcare or home care industry is highly desirable.Management AuthorityTrains other associatesPhysical RequirementsSedentary – ability to remain in a stationary position for extended periods of time.Ability to communicate effectively and clearly with others to exchange information.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.Job Profile SummaryThe Continuous Improvement Partner is responsible for driving operational excellence and efficiency across the organization. This role will identify, analyze, and implement continuous improvement initiatives to enhance processes, reduce operating expenses, and improve overall service quality for Clients and Caregivers. The role will work closely with the Business Intake, Client Access, and Revenue Cycle Management (RCM) teams, Central Operations, Contact Center, Market Leaders, and Caregiver Management to foster a culture of continuous improvement and innovation. This position requires a strong understanding of business processes, data analysis, and project management, with a focus on delivering measurable and reliable results.J-18808-Ljbffr