Front Desk Agent

Job Description The Front Desk Agent plays a crucial role in providing welcoming and efficient service to guests at our hotel. This position involves managing guest check-ins, reservations, and handling inquiries or complaints with professionalism. Operating autonomously on rotating shifts, the Front Desk Agent ensures a smooth and pleasant guest experience while coordinating with other departments such as housekeeping.ResponsibilitiesManage guest check-in and check-out processes efficientlyHandle reservations and update guest information accuratelyDeliver exceptional customer service and address guest inquiriesResolve guest complaints promptly and professionallyAnswer and route incoming phone callsProcess payments and maintain accurate financial recordsCoordinate with housekeeping to ensure guest room readinessPreferred QualificationsEntry-level experience in hospitality or customer serviceHigh school diploma or equivalentStrong customer service and communication skillsFamiliarity with reservation systemsConflict resolution abilitiesAttention to detail and time management skills