Support Operations Specialist (Remote)

About Company (Work From Home Position)Empowering Digital Transformation through Social Media & IT ServicesWith over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies.Objectives of this roleDevelop and implement department-wide quality control measuresRecommend new procedures for increasing the efficiency of day-to-day operationsMaintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch pointsAssist the operations manager in developing, planning, and coordinating operational activitiesOversee inventory management practices and improve them when necessaryEnsure that operations are in legal compliance with local and national regulationsResponsibilitiesMonitor day-to-day operations, report on performance, and recommend actionable improvements when necessaryOrder supplies and manage inventory, coordinating with accounting and finance departments to adhere to budgetCreate procedures and protocols (such as checklists) and distribute to staffCommunicate and coordinate with employees (including executive operations team) and vendorsOnboard and train new employees to ensure that they adhere to standard operating proceduresRequired Skills And QualificationsProven organizational skills, including time managementProject management experienceStrong analytical and problem-solving skillsSelf-sufficiency and an ability to work with minimal supervisionStrong verbal and written communication skillsAttention to detailPreferred Skills And QualificationsTwo or more years of experience in an operational or similar role Proficiency with Microsoft Excel and other productivity applications and platforms