Patient Experience Specialist

Patient Experience SpecialistJob Category: Administrative & Clerical Requisition Number: PATIE002445Posted: April 21, 2026Full-TimeOn-siteMount Vernon, IL 62864, USADescriptionPatient Experience Specialist ProgressiveHealth of Indiana, LLC Mount Vernon, ILWe are looking for an energetic and customer service-driven Patient Experience Specialist to join our team! This position will hold the front office responsibility within our patient settings. This is a full-time, in-office position with a weekday, day-shift schedule. No previous experience is needed but would be ideal to have. This is also a wonderful opportunity to expand your knowledge and gain experience in the healthcare industry. Come be a part of a growing organization in a progressive, supportive, and innovative team!Full-Time Opportunity!Monday-Friday, 8:30AM-5:00PMWhat will you be doing in this role?Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointmentsRegistering patients (check-in/out) and ensuring all information is complete and accurateCoordinating with the patient and/or referring physician to obtain referralsDocumenting referrals as directed in appropriate logsScheduling initial evaluations and follow-up visits to yield optimal visits per treatment planVerifying patient's insurance in advance to ensure that necessary prior authorizations by payors have been obtainedEducating patients confidently about their coverage and payment responsibilities as it relates to therapy servicesEnsuring patients understand and sign necessary documentation related to insurance coverage for services deemed non-coveredCollecting all monies that are due prior to each visitCould include co-payments, deductibles, co-insurance, and payments on statementsAnswering incoming telephone calls in a consistent and professional manner, with attention to detailTaking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailableAny other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience CoordinatorThis does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.Our ideal candidate would:Have a high school diploma or GEDHave at least a year of related experience and/or training Past medical office experience is preferred but not requiredHave the ability to stand, walk, and sit throughout the entire assigned shiftHave a high degree of professionalism in both written and verbal communicationHave strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, PowerPoint, and ExcelHave the ability to work both independently and in a team environment, without constant supervisionBe able to maintain confidentialityBe able to adapt, learn, and multitask in a fast-paced settingWhat you get from us:Opportunity for important work/life balanceMonthly bonus potentialPaid time off (PTO) & paid holidaysA robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance optionsHealth improvement plan opportunities to lower premium costsFREE use of the ProCare HealthSpot medical clinic for insured employees and dependentsIncludes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medicationsCompany-sponsored basic life/AD&D insurance and long-term disability insurance401(k) & ROTH 401(k) savings plans + company match with auto-enrollment after probationary periodOpportunities for growth and advancementThe pay for this position is $17/per hourEligibility to Work:This position requires candidates to be authorized to work in the United States on a full-time basis without requiring current or future sponsorship for an employment visa (e.g., H-1B, OPT, etc.).About ProgressiveHealth:ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, rehabilitation management solutions, and more! We are dedicated to delivering superior care and improving both patient and client outcomes. With over 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth continues to expand the number of client partners it serves and the lives it impacts.An Equal Opportunity EmployerEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.