Technical Support Engineer

About the Role:StarTree is seeking an experienced Technical Support Engineer for the US West region (PST/MST) who craves a challenge and feels energized to roll up their sleeves and help realize StarTree's potential and solve big problems.Technical Support Engineers work at the intersection of StarTree’s engineering, sales, and customer success teams and drive customer success by helping identify and resolve critical issues in their production and pre-production environments. In this role, you’ll interact directly with our customers to provide software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Pinot and the broader StarTree Platform. You will be hands-on fixing issues seen by StarTree customers. This may include contributing fixes back to the open source community. You’ll build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests.  Responsibilities:Collaborate with other engineers to understand and troubleshoot systems and use the experience gained to influence the roadmap of the StarTree productWork with customers to resolve a wide range of issues with their deployments and usageContribute to process development - we are always looking to improve how we workCommunicate with product and engineering teams to provide product feedback from the fieldImprove product documentation and author knowledge base articlesCreate internal tooling and review product demosWhat we’re looking for:Experience in diagnosing, reproducing, and resolving technical issues in complex customer production environmentsDeep desire to help customers through direct interactionPrevious experience working in a startup environment with global customersExperience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)Operational knowledge of Java applicationsExperience with at least one mainstream distributed systemFamiliarity with streaming systems, such as Kafka, Pulsar, Flume, Flink, Spark, or similarStrong troubleshooting and critical thinking skillsExcitement in learning about streaming data and becoming a domain expert in Apache PinotExperience with cloud platforms such as AWS, GCP, or Azure is a plusOutstanding written and verbal communication skills