Technical Support Engineer

Technical Support Engineer Join Databento as a Technical Support Engineer (L1) and become the first point of contact for customer inquiries related to our innovative market data platform. Databento provides real-time and historical data across various financial instruments through a unified API, simplifying the developer experience. In this role, you will assist customers during APAC hours, resolving common issues and escalating complex ones. This is an exciting opportunity to contribute to the modernization of the financial data industry. Act as the first point of contact for customer support inquiries. Resolve common issues related to API usage, onboarding, and billing. Maintain accurate ticket status and escalate complex issues. Identify recurring questions and improve documentation. Manage and grow online developer communities. Prior experience with Databento's API and familiarity with financial trading. At least 2 years of experience in technical support or engineering. Working proficiency in Python. Experience with troubleshooting and observability tools. Strong technical communication skills.