Technical Services Manager

POSITION: Service Manager, reports to Branch Manager OBJECTIVES Implement our Technical SOP in order to increase profitability while maintaining a high-level of customer satisfaction. Administer and maintain NowCare agreements. Create a harmonious and team oriented environment through communication and involvement with all members of the Technical Services team and fair and equitable distribution of workload among staff. Recruit, train and maintain an adequate service staff to accommodate workload while reducing the amount of overtime hours being used. Track Service Technical staff goals to insure they all are met by the next review period. Ability to solve problems quickly. Dispatch technical staff to service calls. PERFORMANCE AND ACCOUNTABILITIES Follow up and meet with clients to insure we are providing them with the best service. Use AMU to train and discuss plans on maintaining a well-trained technical staff Insure all Service Technical staff are OSHA 10 certified or better. Assist Project Manager in providing technical staff to complete installations Review work orders on a timely basis and provide to admin staff for invoicing. Insure Company Fleet of vehicles provided to technical staff are safe and maintained on a regular basis. Maintain warehouse and insure we have adequate supply of spare parts in stock. Provide training plan for each Field Service Technician. Work with corporate office on special requests related to service department. Insure branch has On-Call after-hours and weekend emergency Field Service Technician rotation plan. Provide assistance with quarterly inventory Provide annual reviews for all Field Service Technicians and all other employees under your direction. Review Technical Staff efficiency reports with Branch Manager. QUALIFICATIONS Highly motivated to insure the success of the company. Must have a valid driver’s license. Software or Network Certifications are a plus. Excellent planning & organizing skills. Able to work in a pressurized environment and meet deadlines. Flexible, high energy, and able to adapt to the changing needs of the business. Computer competent in Microsoft Word & Excel. MS Project a plus. Ability to write routine reports and correspondence and speak effectively to customers and staff.