Operations Student Work Study Program

About Us Jones Center is a regional destination in downtown Springdale. It is a vibrant, inclusive community and recreation center where people of all backgrounds and ages come together to play, grow, connect and thrive. The 220,000 square-foot center welcomes 600,000 visitors annually and features Northwest Arkansas’ only indoor ice arena, the Tyson Foods Fitness Center, an indoor Jr. Olympic and leisure pools complex, a gymnasium with indoor track and a conference center. The 55-acre campus also features the world-class Runway Bike Park, Velosolutions pump track and multipurpose outdoor recreation spaces. Jones Center offers kids and adult classes for ice skating, gymnastics, ballet, painting, science, biking, martial arts, and more. Day camps serve more than 1,300 students, introducing new interests and fostering friendships. Family connections are nurtured through multigenerational programs like Obstacle Runaround, Community Campout, FamJam Saturdays, and free Funday Sundays. Programs are guided by four impact pillars: arts and culture, sports and recreation, science and technology, and, through the Jones Community for Nonprofits, nonprofit sustainability and resiliency. Jones Center facilities are home to Camp War Eagle, Haas Hall, University of Arkansas Razorback Hockey Clubs, Springdale High School Swim and Dive teams, and regional youth sports clubs such as AquaHawgs, NWA Hockey Association, and Ozark Figure Skating Club. Jones Center was founded as a 501(c)3 nonprofit in 1995 by local philanthropist Bernice Jones, the wife of Jones Truck Lines founder Harvey Jones. The center continues to follow Bernice’s vision of being a destination where all are welcome and no one is turned away based on their ability to pay. Through the generous support of the Walmart Foundation and others, the Jones Center provides Access for Everyone membership scholarships to local families. About the Position This position provides practical experience in community center operations, event support, and customer service. Additionally, it provides the opportunity to develop transferable workplace skills, including communication, organization, teamwork, and problem-solving. Students will work in a fast-paced, community-oriented environment. Job Summary The Work-Study student will support daily operations and guest services functions at the Jones Center. This position is designed to provide hands-on experience in facility operation and guest service while supporting the center’s mission to serve members and guests. The work may require flexible working hours that include evening and weekend responsibilities. Main Responsibilities Guest Services Greet members/guests, answer questions, and provide a welcoming environment. Assist with program registrations, membership inquiries, and general information requests. Operations Support Assist in daily operations in the ice arena, pool, gym, and all areas of the Jones Center. Assist with facility set-up and tear-down for classes, programs, and special events. Support staff with maintaining clean, safe, and organized community spaces. Monitor facility usage and report maintenance or safety issues. Administrative Support Help process memberships, registrations, waivers, and other paperwork. Team Collaboration Work closely with the operations and all teams to ensure a positive guest experience. Provide input and ideas to improve guest services and daily operations. Other responsibilities Know our Emergency Action Plan procedures for the assigned area and be able to recognize and respond quickly and appropriately to any medical emergency. Maintain and uphold the policies and procedures of the Jones Center. Perform other duties as assigned. Minimum Qualifications Qualifications Must be a current student eligible for the Federal Work Study Program. Strong interpersonal and communication skills. Ability to work independently and as part of a team. Reliable, punctual, and detail-oriented. Basic computer skills (Microsoft Office and/or Google Workspace). Willingness to learn and take initiative. Work Schedule Part-time, flexible schedule based on class commitments. Must be available for some evenings and weekends, depending on events and programming. Physical Requirements Ability to remain stationary, occasionally standing or sitting for prolonged periods. Occasionally, the ability to lift 25 pounds is required. If the position necessitates lifting more than 25 pounds, please collaborate with a co-worker or supervisor to assist with the heavier lifting.