Front Desk Manager (Moab)

Front Office Manager | Sorrel River Ranch Resort & SpaAbout Sorrel River RanchSorrel River Ranch is a riverfront luxury ranch where the guest experience is shaped by land, people, and presence.Set between the Colorado River and towering red rock formations, the ranch offers a deeply personal style of hospitality—one that values connection, attentiveness, and meaningful moments over formality or routine.Every guest journey is intentional, and every interaction is an opportunity to create something memorable.Role DescriptionWe are seeking an exceptional Front Office Manager – Guest Experience to lead the daily rhythm of hospitality at Sorrel River Ranch.This is a highly visible, guest-facing leadership role responsible for shaping how the ranch feels moment to moment. You will be present on the floor, actively engaging with guests, anticipating needs, and ensuring every stay is seamless, personalized, and aligned with the spirit of the property.You will lead through action—supporting teams in real time, reinforcing service standards, and fostering a culture of accountability, warmth, and genuine hospitality.Beyond daily operations, you will play a key role in shaping guest loyalty by understanding arrival profiles, personalizing stays, and maintaining connection beyond departure.QualificationsExperience in hospitality operations, guest services, or front-of-house leadershipStrong background in luxury, resort, or high-touch service environments preferredProven ability to lead teams in fast-paced, guest-facing settingsExceptional communication and interpersonal skillsStrong problem-solving skills with a calm, solutions-oriented mindsetAbility to anticipate guest needs and elevate service in real timeComfortable working on the floor and leading by examplePassion for creating meaningful guest experiences and team cultureWhat We OfferCompetitive salaryAffordable on-site accommodationLeadership role with high visibility and impactOpportunity to shape guest experience at a destination propertyCollaborative, hands-on management cultureLong-term growth potential within the ranch-----------------------------\