Website Customer Service Representative

Help Clients Build and Grow Their Online Businesses Solution Based Consulting works with individuals who want to become online business owners. Our team helps guide clients through the process of launching and developing their online stores step-by-step. We are looking for Client Website Customer Service Representatives to support our clients by helping them build their websites, develop marketing materials, and learn the tools needed to grow their businesses. You will work with your own list of clients, meeting with them regularly over the phone and screen share to guide them through each stage of the process. This role is ideal for someone who enjoys teaching, problem solving, and helping others succeed online. What You'll Do Meet with clients weekly via phone and screen share Guide clients through a structured website-building process Assist with product sourcing, pricing, and website setup Create marketing graphics and logo designs for client stores Educate clients on marketing tools and online strategies Maintain organized records of client progress Work closely with the sales team to ensure smooth client onboarding What We're Looking For Strong patience and communication skills Ability to explain concepts clearly to clients with varying experience levels Comfortable speaking on the phone for extended periods Strong multitasking and time management skills Ability to manage appointments and fulfillment work throughout the day Adaptability when working with different client personalities Basic computer and internet proficiency Ability to work independently once trained Work Environment We maintain a laid-back but productive environment focused on helping clients succeed. Once trained, representatives are expected to manage their schedules, appointments, and client relationships independently. Our goal is to create a supportive team culture with a healthy work/life balance and opportunities to grow within the company. Schedule Tuesday – Saturday 10am-7pm Ideal Candidate This role is well suited for individuals who: Enjoy helping others learn Are patient and calm when explaining processes Communicate clearly and professionally Are organized and dependable Take pride in seeing clients succeed You are essentially a guide and advocate for your clients as they build their online presence. If you're looking for a role where you can teach, support, and help others build something meaningful, we encourage you to apply. Pay: $19.00 - $23.00 per hour Benefits: Dental insurance Health insurance On-the-job training Paid time off Vision insurance Application Question(s): Can you work Tuesday through Saturday in office from 10am - 7pm? This role requires managing scheduled appointments, fulfillment work, and client follow-ups at the same time. Tell us about your experience with multitasking? This role requires frequent phone calls and screen-sharing sessions with clients. How do these tasks relate to your previous experiences. Tell us about a time you overcame a challenge working with clients who struggle with technology or needed concepts explained multiple times? Experience: Professional Work: 2 years (Preferred) Work Location: In person