Collection Representative

Collections Representative - Full-TimeLocation:Colorado Springs, COCompany:FirstsourcePay:$18.00 per hour (bi-weekly pay)Start Date:Monday, April 6thAbout the RoleIf you have experience in collections, call centers, or customer service, this is an excellent opportunity to advance your career. Join a supportive, team-oriented environment where your success is valued.As aCollections Representative, you will work with early-stage, first-party accounts on behalf of a major U.S. bank. Your goal will be to help customers resolve account issues and find the right payment solutions.Key ResponsibilitiesContact customers to discuss and resolve delinquent accountsNegotiate payment arrangements and offer financial solutionsMaintain accurate account documentation and recordsDeliver professional and positive customer experiencesMeet and exceed performance metrics and compliance standardsWork ScheduleTraining:9:00 AM - 6:00 PM M-F (2 weeks, paid, full-time)Regular Schedule:10:00 AM - 7:00 PM, Tuesday-Friday & Saturday 7:00AM-3:30PMDays Off:Sunday & MondayWhat We Offer$18.00 per hour, paid bi-weeklyMedical, dental, and vision insurance401(k) planPaid Time Off (PTO) and sick leaveCareer growth and advancement opportunitiesSupportive, team-driven work environmentRequirementsHigh school diploma or GEDMinimum of 6 months of customer service, sales, or collections experienceStrong communication, negotiation, and problem-solving skillsReliable work history and professional attitudeBasic computer proficiency and accurate typing skillsAbility to maintain confidentiality and compliance standardsWhy Join Firstsource?At Firstsource, we're committed to helping our employees grow. Whether you're building experience, developing leadership skills, or seeking long-term career stability, you'll find the support and training you need to succeed.How to ApplyApply directly through this Indeed posting. A recruiter will reach out to qualified applicants.Application Deadline:March 25th..The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.