Prisma Access

Prisma Access Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our engagement model, we operate as a seamless extension of our clients' teams to provide rapid scalability with predictable budgets. Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent. Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners.You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. You will need to provide technical assistance as needed (often, in high-pressure situations).Role and Responsibilities Provide Technical Support to customers and partnersProvide configurations, troubleshooting, and best practices to customersManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely mannerProvide fault isolation and root cause analysis for technical issuesPublish Technical Support Bulletins and other technical documentation in the Knowledge BaseReview of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.Qualification: 6 – 8 years prior experience in a Technical Support environment is requiredExpertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.)In-depth understanding of Networking and Network Security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.Experience with Palo Alto, Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plusExperience working with Firewall Central Management SystemsExperience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)Working knowledge of Security services (IDS/IPS, Firewalls, etc.)Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols requiredVirtualization experience will be a plus. (AWS, Azure, VMWare, OpenStack)Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)Knowledge of LinuxExcellent knowledge of Python and BASH ScriptingExcellent written and verbal communication skillsBE/B.Tech in Computer Engineering / Electronics & Communications Engineering or their equivalent.Job Category: Prisma Access Job Type: Full Time Job Location: Noida/Remote Shift Timing: EST/APAC/EMEA