Mgr Customer Operations

Mgr Customer Operations As a Customer Operations Manager, you play a critical role in overseeing the execution of business for our dedicated customers to ensure their needs are met. Responsible for managing a team of Account Managers and Customer Operations Representatives, you will drive service standards and ensure revenue and profitability targets are met for a portfolio of customers. This position will require that you find process improvements, maximize resources, and develop strong cross-functional relationships to drive efficiency and profitability.Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.Your role on the team: Oversees the management of the day-to-day operations of the specific account(s) assigned to your team and identifies opportunities to improve service and increase businessInvolvement with customer onboarding and regular customer interactions to ensure client expectations are met, and opportunities are identified to grow with the customerAnalyzes reporting to visualize business results and drive timely decision makingWorks with the Director of Carrier Sales to ensure that all client shipments are proactively booked and tracked for on-time pickup or deliveryWorks with Pricing Manager to develop and execute bid board and RFP pricing strategies that maximize gross and net revenue outcomesHires and trains team members effectively to ensure the team is optimally staffed and organized to maximize performance and achieve resultsConducts performance evaluations that are timely and constructiveHandles discipline and termination of employees in accordance with company policyWhat you need: Previous 3PL/freight brokerage experience requiredPrevious employee management experience preferred, but not requiredProven demonstration of commitment and work ethic in a school or work settingPC literate with experience with Microsoft Outlook, Word, Access and ExcelMust have a drive to succeed, confidence and superior verbal communication skillsCommitted to executional and outstanding customer service, and holding that accountability with your teamAble to persuade, motivate, influence, and negotiate with othersDevelop process improvement strategies, ability to identify and remove inefficiencies and minimize repeated mistakes through corrective action and training plansWhat you gain from joining our team:Access wages early with the Rain financial wellness appFree telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!Health, dental, and vision insurance after 30 days of employment401k matchPaid maternity and parental leaveAccess to career development, employee resource groups, and mentorship programsEmployee discountsAccess to employee perks like fitness class discounts and free access to a relaxation and meditation appFree financial wellness programsDaycare discount programOpportunities to volunteer and give back to your community+ more!Join our Team! Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.ORText DELIVER to 88300 to Apply!