Ford-Mobile Service Coordinator

Description:The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment.This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.ResponsibilitiesThe Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.RequirementsEducation & Experience:• High school diploma or equivalent (Associate's or Bachelor's degree preferred)• 2+ years of experience in service coordination, dispatching, or customer service• Automotive industry or dealership experience preferredSkills & Abilities:• Strong organizational and multitasking skills• Excellent verbal and written communication• Customer-focused mindset with strong interpersonal skills• Ability to problem-solve and adapt in a fast-paced environment• High attention to detail and accuracyTechnical Proficiency:• Comfortable using scheduling and dispatch software• Proficient in Microsoft Office (Word, Excel, Outlook)• Experience with DMS/CRM systems (CDK) a plus• Familiarity with Ford systems or mobile service platforms is a plusOther Requirements:• Valid driver's license and clean driving record• Ability to work on-site during standard dealership hours• Willingness to collaborate with technicians, advisors, and parts team