Senior Manager, People Systems HRIS

DescriptionAbout Alvarez & MarsalAlvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.The TeamThis role will lead a global team of analysts responsible for maintaining and optimizing Workday for our firm, while also providing oversight of our GCC India support team. As an established Workday customer, we are continually adding new modules, enhancing existing functionality, and helping our users get the most out of the platform. The current modules in use are HCM, Recruiting, Talent and Performance, Payroll, Benefits, Time Tracking, and Absence.The ideal candidate is hands-on in the tenant, operationally disciplined, and an effective people leader who can build structure, manage a global team, and partner across functions.How You Will ContributeLead the day-to-day activities of the BAU (Business As Usual) HRIS team, including coaching, development, and performance feedback.Provide managerial oversight of the GCC India analyst team, ensuring alignment on priorities, quality standards, and service delivery.Establish and manage a tiered support model (L1/L2/L3) with clear ownership, escalation paths, SLA commitments, and performance metrics.Manage production support cases including triage, assignment, caseload monitoring, and root cause resolution for recurring issues.Manage Workday bi-annual releases: coordinate testing with SMEs and business stakeholders, assess new features, and communicate functionality changes.Partner with HR, Recruiting, Benefits, Payroll, Finance, IT, and other teams to support enhancements, defect resolution, and new functionality rollouts.Collaborate with the HRIS Implementation Lead, People Tech Architect Lead, and Integrations team on cross-functional projects as needed.Own BAU process documentation, configuration decisions, and support procedures to reduce knowledge silos and enable team scalability.Maintain knowledge of Workday trends and platform updates through Workday Community, webinars, and other industry forums.Provide regular status updates on in-progress work items and projects to leadership and stakeholders.Qualifications7+ years of HR technology experience with progressive responsibility, including team leadership. Minimum 3 years of hands-on Workday experience required.Experience managing or overseeing an offshore or globally distributed team.Demonstrated ability to build and manage SLA frameworks and tiered support models in a complex, high-volume environment.Proven record of managing Workday production support including triage, configuration, and root cause resolution.Strong interpersonal, oral, and written communication skills; ability to translate technical concepts for non-technical stakeholders.Ability to manage multiple high-priority tasks and adjust to shifting priorities while meeting deadlines in a fast-paced, growing organization.Comfortable working across global teams and time zones.Self-motivated and able to work both independently and collaboratively.Customer service oriented with a demonstrated desire to deliver an excellent experience.Bachelor’s degree in Human Resources, HRIS, Business Administration, IT/IS, MIS, or related field preferred.Highly proficient in Microsoft Excel; experience with ITSM or ticketing tools (e.g. ServiceNow, Jira) a plus.Your journey at A&M We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M’s benefits programs.The salary range is $170,000 - $190,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance.  Please ask your recruiter for details.Must be authorized to work in the US without the need for employment-based sponsorship now or in the future. A&M will not sponsor applicants for US work visa status for this role.Inclusive DiversityA&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.Equal Opportunity EmployerIt is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.Unsolicited Resumes from Third-Party RecruitersPlease note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.