Service Advisor

Automotive Service AdvisorNew Bern Auto Group is looking to expand our team to assist with our growing customer base. We are looking for individuals who are organized and detailed with a strong customer service base. The Service Advisor will act as a liaison between customers and technicians. Communicate with customers to determine their vehicle issues and repair timelines. Provides technicians of accurate symptoms to properly diagnose vehicles. Our ongoing training programs and managers who work side by side with you help ensure your success and growth in the automotive industry and our company. We provide an excellent work environment with investments in our employees and facilities.The candidate must possess above average customer service and communication skills.What We OfferCompetitive Pay PlanMedical and Dental401K PlanPaid time off and vacationGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityHealth and wellnessFlexible Work ScheduleDiscounts on products and servicesService Advisor responsibilities:Meet and Greet customers and perform an initial write upCommunicates with customers throughout the dayConsult with technicians regarding necessary repairs and maintenanceUse your knowledge of our products and services to sell and provide in depth explanation of features and benefitsAnswer questions about service scheduling, completion times, drop off and pick up of customer cars.Managing Department workflow and schedulingMaintaining a positive customer relationship to ensure repeat businessMaking sure all customer's invoices match estimates and process payment for invoicesApplicant qualifications:Quick learner in computer operating systemsA strong understanding of automotive technology and the auto industryExcellent customer service, interpersonal and communication skills.Goal Oriented