Customer Service Associate - New Albany

Customer Service Associate - New Albany Job Category: Individual ContributorRequisition Number: CUSTO005503Posted: March 25, 2026Full-TimeOn-site379 Professional Ct, New Albany, IN 471509490, USAJob Details Description Responsibilities:Takes incoming phone calls and answers customer questions.Handles any walk-in customers.Collects payments.Makes policy changes.Assists with claims paperwork that is requested by the claim's representatives.Provides proof of insurance documents that are requested by clients.Any additional duties assigned by management.Requirements for Success:High school diploma or GED equivalent.1 year of customer service experience.Property & Casualty insurance license required or must be able to obtain this license within 2 years.Proficient in Microsoft Suite.Strong communication skills.Strong time management and problem-solving skills.Strong attention to detail and accuracy.IFBI Perks:An organization that values work/life balancePaid vacation/sick leave401(k) with matchFulltime with a Monday - Friday schedulePotential for a yearly bonus with a possible payout of up to 20% of the salaryContests and incentivesBenefits eligibility within 30 days of employmentNegotiable pay based on level of experienceCollaborate in a team environmentPaid volunteer hours#FO#LI-KL1Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.