End User Support Tech

Cognizant is seeking an End User Computing Tech for a full-time opportunity in San Francisco, CA The salary range for this role is between $62,000 to $81,000 depending on experience and qualifications of the candidate. Applications will be accepted until 8/8/2024. Benefits Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The compensation and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Responsibilities General IT service and user support: Provide support at all levels, both face-to-face and through various communication channels. Logging support requests and incidents: Document and track reported issues. Monitoring and completion of issues and requests. Oversee the resolution of problems received by the IT Service Desk, escalating when necessary. Troubleshoot problems: Use diagnostic tools and escalating issues as needed. Liaise with regional offices and third-party suppliers. Collaborate to resolve user support issues. Qualifications 10 years of experience with IT troubleshooting and support in a corporate computing environment. Investigation and diagnostic skills. Experience with Microsoft Windows 10. Proficiency in the Microsoft Office 365 suite of applications and Teams. Familiarity with iPhone/iPad technology and mobile apps. General user administration tasks. Data/voice cabling and patching skills. Experience with Intune, Autopilot and MS Teams. Ability to manage expectations with stakeholders. J-18808-Ljbffr