Application Specialist

SUMMARY ADD Systems is looking for an application specialist to work directly with our customers and assist them with their use of our retail enterprise software. This key position works closely with our customers to assist them in their daily processing of financials, pricebook management and inventory reconciliation. Customer satisfaction is our top priority! RESPONSIBILITIES Provide end user software support via telephone / email / web for retail accounting software, ADD eStore and Atlas Reporting Research accounting discrepancies in daily paperwork and inventory Troubleshoot technical problems Assist with software set-up and configuration Outgoing communication with team members and other departments REQUIREMENTS Previous convenience store / retail experience is preferred Outstanding verbal and written communication skills Detail-oriented with organizational skills Works well in a team-oriented environment Basic accounting and inventory knowledge Previous customer service experience Competent in Microsoft Excel, Word, Outlook Understanding of Microsoft Windows Knowledge of general networking a plus Experience with inventory reconciliation a plus WORKING CONDITIONS This is a full-time position, Monday to Friday 8:30 AM – 5:30 PM Eastern Time Zone. Selected candidate will work out of our Warwick, RI office, or remotely if approved. Salary range: $60,000-80,000 USD. Who is ADD Systems? ADD Systems is dedicated to providing the best software and hardware solutions to our customers in the Energy Distribution and Convenience Store industries. Through exceptional customer service and valued partnerships, we deliver a full spectrum of best-of-breed products and services for flexible and comprehensive solutions that always exceed expectations. The best companies start with the best people. We are honored to share that we have earned the following workplace awards: Best Places to Work in New Jersey by the Best Companies Group for the past 9 years: 2018-2026! Best Places to Work in Technology by the Best Companies Group for 2024-2026! Inclusive Workplace by the Best Companies Group since July 2023 through July 2026! Top Workplace by NJ.com + Jersey’s Best for the past 7 years: 2020-2026! Gale Bott, our Owner, was named one of the Best 50 Women in Business by the Best Companies Group in 2023! BENEFITS Competitive Compensation Health, Dental and Vision Insurance Optional Disability Insurance Optional Flexible Spending Accounts Life Insurance 401k Paid Holidays, Vacation, and Sick Leave Tuition Reimbursement Selected candidate will be required to pass a background check and drug test. Pay: $60,000.00 - $80,000.00 per year Benefits: 401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance Work Location: In person